Field Manager

Position: Field Manager - On-Demand Services
Reports To: Director of On-Demand Services

Summary/Objective
This position is an operational role working directly with field inspectors, adjusters and drone pilots. It is responsible for managing the day to day field operations of the On-Demand Program. This manager will recruit, train, coach and manage our inspectors in the field and provide quality assurance. This manager should have expert knowledge of our process, product and technology.

Essential Functions
1. Assist Director in management of daily operations
2. Assist Director in management of client relationships
3. Recruitment and Training of new inspectors
4. Coaching and Total Quality Management of inspectors
5. Update and Develop curriculum for LMS and other needs
6. Strong damage identification knowledge
7. Recommend improvements for processes or deliverables
8. Report weekly and monthly to Director on KPI’s
9. Travel when required 

Competencies
1. Leadership
2. Strong Communicator
3. Decision Making
4. Teamwork Orientation
5. Technical Capacity
6. Learning Orientation
7. Project Management
8. Results Orientation

Supervisory Responsibility
This position will have direct supervision over the field team and any admins that report to him/her.

Work Environment

Work location to be determined and may be in office or remote. Manager will be expected to work on-
site in catastrophe events as needed.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.

This is an active role where field training operations are required. This would require the ability to lift a
ladder and climb onto a roof to perform a roof inspection.

Position Type/Expected Hours of Work
This is a full-time position: Specific workdays will be assessed based on volume of work, but shall not fall below 5 days in a standard work week.

Travel
This position typically requires up to 30% travel, but could be more in CAT situations.

Preferred Education and Experience
1. Bachelor’s degree or equivalent job experience.
2. 2-3+ years’ experience in a leadership position handling operations, claims, customer service or
customer experience management.
3. Must be able to partner effectively with management.
4. Proven ability to lead and motivate large teams in multiple locations – delivering exceptional
results.
5. Experience improving customer service and performance metrics through tracking and analyzing
data and development of key performance indicators.
6. Smart and engaging leader with ability to set high standards for personal and team
performance.
7. Possess excellent analytical and problem solving skills.
8. Strong problem solving skills.