Director, Agency Client Service Operations

Cedar Rapids, Iowa
Confidential Salary
Sep 16, 2020
Nov 15, 2020
Job Type
Full Time
Career Level

About the Role

As Director, Agency Client Service Operations you hold a critical leadership position within a nationally recognized insurance & financial services company. With the goal of achieving performance through the lens of the client experience, you evaluate how the organization’s two most valuable resources (technology and employees) work together to drive success. Your leadership philosophy is simple- get the right tools in the hands of the right people to affect change.

Duties & Responsibilities

  • Create cohesion across all enterprise operations. Seamlessly integrate technology within diverse, multi-site customer service teams. Eliminate redundancies. Optimize operations.
  • Modernize the client experience through proper organizational alignment. Demand and advocate for continuous improvement. Influence employee development & training. Establish strong lines of communication. Share best practices. Build consistency.
  • Steer divisions and teams from old to new concepts. Develop employee engagement strategies. Adopt modern technology solutions.
  • Look at contemporaries and insurance industry market trends to identify internal solutions that produce external results, aka revenue generation, client retention and maximizing business opportunities.

Skills & Responsibilities

Minimum of ten (10) years of property and casualty insurance industry experience; at least five (5) years in management and/or operations.

Job Specs

The Director, Agency Client Service Operations is designed for an experienced insurance professional with a deep understanding of retail insurance agency service processes, systems and technology. You advocate for the invention and use of technology to improve the client experience, drive efficiency within those resources and create that same passion within service teams.

Apply for Director, Agency Client Service Operations

Already uploaded your resume? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your Resume must be a .doc, .pdf, .docx, .rtf, and no bigger than 1Mb

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.