Director, Agency Client Service Operations
About the Role
As Director, Agency Client Service Operations you hold a critical leadership position within a nationally recognized insurance & financial services company. With the goal of achieving performance through the lens of the client experience, you evaluate how the organization’s two most valuable resources (technology and employees) work together to drive success. Your leadership philosophy is simple- get the right tools in the hands of the right people to affect change.
Duties & Responsibilities
- Create cohesion across all enterprise operations. Seamlessly integrate technology within diverse, multi-site customer service teams. Eliminate redundancies. Optimize operations.
- Modernize the client experience through proper organizational alignment. Demand and advocate for continuous improvement. Influence employee development & training. Establish strong lines of communication. Share best practices. Build consistency.
- Steer divisions and teams from old to new concepts. Develop employee engagement strategies. Adopt modern technology solutions.
- Look at contemporaries and insurance industry market trends to identify internal solutions that produce external results, aka revenue generation, client retention and maximizing business opportunities.
Skills & Responsibilities
Minimum of ten (10) years of property and casualty insurance industry experience; at least five (5) years in management and/or operations.
The Director, Agency Client Service Operations is designed for an experienced insurance professional with a deep understanding of retail insurance agency service processes, systems and technology. You advocate for the invention and use of technology to improve the client experience, drive efficiency within those resources and create that same passion within service teams.
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