Claims Manager

Location
Richmond, Virginia
Salary
Not Specified
Posted
Sep 16, 2020
Closes
Nov 15, 2020
Ref
CLAIM02950#GIJ--Selective.1
Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Description

Manages a claims unit/department in accordance with company claim policies, practices, procedures and delegated authority. Oversees claims strategy and ensures unit/department meets claim goals and objectives.

Responsibilities:

  • Plans, controls and coordinates claims activity and workflow within claims unit/department in order to maintain the highest professional customer service and technical standards, and to ensure work is produced in a timely fashion and that all deadlines are met.
  • Ensures the timely settlement of claims and maintains acceptable closing ratios for the department.
  • Prepares operating budget for unit/department and monitors and controls expenses.
  • Recommends claims procedural changes and plans, organizes and implements these changes in accordance with company guidelines. Keeps current on all changes affecting work production.
  • Maintains override capability, authorizes settlements up to designated authority limits, and submits recommendations to designated officials for those claims in excess of authority level.
  • Oversees combined loss ratio and productivity numbers and ensures they are in compliance with company standards.
  • Oversees and controls allocated claims expenses.
  • Evaluates personnel for settlement authority.
  • Plans reviews and conducts claims reviews and settlement conferences. Mediates complaints and disputes regarding
    claim resolution.
  • Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employees time and a valid drivers license.

Knowledge & Requirements:

  • Firsthand knowledge of technical claim handling best practices, operational functions, performance management practices and leadership abilities.
  • Must have valid state-issued drivers license in good standing and be able to drive an automobile.

Education & Experience:

  • College degree preferred
  • 10+ years claims experience and 5+ years claims supervisory experience.

Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace

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