Service Center Express Auto Claims Representative

Location
Richmond, Virginia
Salary
Not Specified
Posted
Sep 16, 2020
Closes
Nov 15, 2020
Ref
SERVI02901#GIJ--Selective.1
Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Description

Job stability, opportunities for increased earning potential, remote work options, career development consider a job with Selective claims!

Selective Insurance is a leading super-regional P&C carrier in Commercial, Personal and Excess/Surplus Lines of insurance. We offer comprehensive training, annual bonus opportunities, and professional development support. Exceptional service, teamwork, employee engagement and continuous improvement are all valued and rewarded at Selective.

We currently have an outstanding career opportunity for an inside Claim Adjuster. This individual will investigate, negotiate and conclude first party or clear liability third party automobile claims. As a member of our team, you will play a vital role in helping customers recover from an accident while learning more about the insurance industry as a whole. Applicants should be self-motivated with strong communication and customer service skills.


Responsibilities:

Investigate claims through telephone and email contact with customers
Communicate as needed with agency partners and vendors throughout the claim process
Analyze information obtained through investigation in order to evaluate assigned claims to determine the extent of loss and liability
Verify/analyze coverage and determine course of action
Establish claim file reserves
Manage car rental expenses
Assign claims to appropriate CMS when outside scope of Claims Service Center.
Identify and complete timely transfers to total loss unit when appropriate.
Document claims files and maintain control of work through documentation and diary system.
Update MCS on a continual basis to accurately reflect status of each assigned file.
Review and approve expenses incurred to investigate, process, and handle a claim.
Prepare check requisitions for all loss and expense payments.
Properly conclude claim in a timely, efficient manner with emphasis on excellent customer service.

Qualifications:

Required
High School Degree
Must obtain adjuster's license within 90 days of start date then obtain appropriate nonresident adjuster's license in jurisdictions when required.

Preferred
Bachelor's Degree
1+ yr Auto Claims Experience
1+ yr Property Claims Experience

Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.

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