Senior Service Center Auto Claims Representative

Location
Richmond, Virginia
Salary
Not Specified
Posted
Sep 16, 2020
Closes
Nov 15, 2020
Ref
SENIO02899#GIJ--Selective.1
Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Description

Investigates, negotiates and concludes by settlement or denial assigned auto claims through telephone, personal contact, and/or written correspondence. These duties are performed consistent with company claims policies and procedures within prescribed authority and standards of performance. Specialties include one or more of the following: General Liability, Auto fire and theft, Auto total loss, Auto commercial and personal lines liability, Auto/PIP subrogation.

Responsibilities

  • Receives assigned auto claims and independently reviews/analyzes the policy forms and endorsements to determine applicable coverages, limits, deductibles and settlement calculations, as well subrogation recovery opportunity
  • Gathers appropriate documentation to support the claimed damages through phone/email contact with customers, vendors, and police departments (includes estimates, proof of ownership/value, required company forms, reports, invoices, etc).
  • Reviews damage documentation to determine loss amount. Negotiates settlements based on documentation presented, vendor contact/discussions, personal knowledge and experience, customer discussions and policy language.
  • Documents claim files, establishes and updates reserves throughout the life of the claim, maintains suspense system, processes expenses, prepares checks, updates MCS, and sends appropriate letters based on state regulations and company directives.
  • Explores salvage and subrogation potential, as well as arbitration opportunity.
  • Continuously reviews and analyzes investigative information to determine if file is eligible for fraud/SIU handling.
  • Enlists the assistance of vendors and/or other resources to help with remediation services or future analysis of auto damage or settlement values.
  • Reviews all claims continuously to determine whether loss/claim is best served in the Service Center or eligible for transfer to the field for further handling.
  • Ensures compliance with company, state and federal regulations.
  • Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employees time and a valid drivers license.

KNOWLEDGE & REQUIREMENTS:

  • Understanding of Commercial and Personal Auto policy language and endorsements.
  • Adjuster licenses in states requiring same (obtain within 3 months of hire).
  • Exceptional customer service skills
  • Damage evaluation and negotiation skills (review and writing of estimates, contents replacement, etc)

EDUCATION & EXPERIENCE:

  • College degree preferred
  • 1-5 years of Commercial and or Personal Lines Auto experience preferred
  • Understanding of Commercial and Personal Auto policy language and endorsements
  • Adjuster licenses in states requiring same (obtain within 3 months of hire).
  • Exceptional customer service skills
  • Damage evaluation and negotiation skills (review and writing of estimates, contents replacement, etc.

Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.

#LI-DD1

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Similar jobs

More searches like this

Similar jobs