Successful Private Passenger and Commercial Automobile Casualty Insurance carrier in the vibrant south Baltimore community of Locust Point is seeking a Director of Claims to lead the claims department, which includes bodily injury, material damage, property damage, casualty, subrogation, special investigations and litigation.  Maryland Auto Insurance is an independent agency of the State of Maryland.  We offer an excellent benefit package including comprehensive health and dental coverage, a strong defined benefit pension plan, 401(k) plan, and an incentive program tied to strategic corporate and departmental goals. The Director of Claims will report directly to the Executive Director / CEO and will work as a member of the executive team on strategic planning, ensuring goals and objectives are being achieved, standardize handling practices and authority levels. The successful candidate will also manage staffing levels to match workload standards, maintain claim handling and customer service quality standards by meeting claim handling quality targets, complete an on-going review of standards to identify areas where targets can be raised, and review and update the claims manual.

Claims Director responsibilities include :

• Oversee, plans, prioritizes and directs all aspects of the organization’s claim functions, projects and activities
• Leads the supervision, hiring, retention and performance evaluation of claims staff
• Effectively uses management information reports and analyzes claim data to identify business drivers and trends relating to the organization’s operational success.
• Oversees the accounting and financial analysis of claims operations and monitors profitability and losses
• Responsible for the review and settlement of complex and significant exposure claims
• Leads the claims management team to ensure that all reported claims are handled appropriately; including thorough investigations and inspections, sound liability decisions, informed settlement evaluations and strong litigation management
• Establishes strong customer satisfaction standard and implements processes and strategies to achieve these standards and address any deficiencies. Identifies, develops and implements problem resolution strategies to enhance customer satisfaction
• Coordinates activities and communications across various groups including claims, actuarial, human resources, audit, accounting, information technology and underwriting
• Complies with internal audit to ensure the internal control structure is effective and properly functioning
• Monitors loss adjustment expense and takes steps to minimize or negate expenses to achieve loss adjustment expense objectives
• Coordinates referral of coverage disputes and policy issues to General Counsel and/or Claims Counsel.
• Serves as a technical resource within the Claims Department through mentoring and knowledge sharing
• Collaborates with peer leaders on strategy and projects when necessary
• Creates an environment of collaboration and professional / leadership development

• Establishes accurate case and aggregate reserves

• Performs other duties or special projects as required or as assigned

Qualifications

Qualifications for Claims Director:

A Bachelor’s Degree in Business or similar field is preferred. Master’s degree and/or CPCU is also preferred. Qualified candidates will have at least ten years of progressively increasing property and casualty insurance claims experience, including experience at the manager level or above. The ideal candidate will have a strong background in:

• Operation of automobile claims units
• Excellent verbal and written communication skills
• Demonstrated ability to exercise good judgement in dealing with professional and personnel situations
• Demonstrated ability to deal effectively with company management and staff at all levels
• Comprehensive knowledge of insurance claims management processes, systems and regulatory requirements
• Prepare and administer budgets
• Analyze and recommend improvements
• Develop and refine departmental policies and procedures
• Motivate, develop and engage staff
• Possess superior organizational and analytical skills
• Ability to communicate and present innovative thoughts and modifications to the current operations
• Support and/or lead structuring, negotiating, accounting for and integrating business development activities
• Review and control operational expenses
• Analyze data to determine trends, take corrective measures to improve results
• Manages competing priorities and deadlines

Maryland Auto Insurance is a drug-free workplace and an equal opportunity employer, committed to diversity in the workplace.  We do not discriminate on the basis of race, color, religion, age, sex, marital status, national origin, physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or Federal law.  Applicants who need an ADA accommodation for an interview should request the accommodation when notified of a request to be interviewed.  Applicants must be United States citizens or eligible to work in the United States.