Dispatch Specialist

Atlanta, Georgia
Hourly Rate
Sep 03, 2020
Nov 02, 2020
Job Type
Full Time
Career Level
Entry Level

This position performs data entry, monitors email boxes, interacts with staff and field resources, dispatch claim assignments, reviews and forwards communications.  Candidate performs work at Genpact’s Sandy Spring office location (presently remote owing to Covid scenario).  Hours are 9am-6pm.  Ability to work overtime, nights and weekends, when workload increases.


  • Develop strong network of field personnel - inspectors, contractors, adjusters
  • Dispatch claim assignments to the field
  • Forward, setup, and stage various work related to dispatching and credentialing resources
  • Follow up communications with resources relating to credentialing and dispatch
  • Assist claims management by having performance discussions with selected desk and field personnel
  • Work with resource recruiting / credentialing department to further build network coverage
  • Assist with training of all desk and field personnel
  • Work with technical teams and subject matter experts to develop various training videos to automate some training activities, including orientations, quick reference and specialty message videos
  • Maintain communication channels with other functions and Ops teams
  • Monitor caseloads and adjust when needed
  • Establish periodic and frequent communications with clients and inside staff to discuss changes and updates to claim handling protocols.
  • Provide status updates on individual claims as requested by client
  • Any and all other tasks assigned within the unit


Minimum qualifications

  • Associate’s degree in field with skills transferable to position OR combination of two years in college education and experience relevant to position OR two years of relevant work experience. 
  • Adept at use of computer equipment as well as MS Office applications
  • Vendor management, customer service, or sales experience.
  • Effective phone presentation with ability to efficiently build connects, deliver information and respond to questions of a varying nature
  • Excellent communication and interpersonal skills.
  • Data entry skills
  • Analytical and problem-solving skills
  • Ability to multi-task, set priorities, and effective time management
  • Professional and courteous demeanor and ability to collaborate with a team

Preferred qualifications

  • Deep understanding and experience in Sales / Relationship management
  • Past administrative experience in the property insurance or construction industries

Apply for Dispatch Specialist

Already uploaded your resume? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your Resume must be a .doc, .pdf, .docx, .rtf, and no bigger than 1Mb

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from GreatInsuranceJobs.com by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on GreatInsuranceJobs.com you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.