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Dispatch Specialist

Employer
Genpact
Location
Atlanta, Georgia
Salary
Hourly Rate
Closing date
Nov 2, 2020

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Job Details

This position performs data entry, monitors email boxes, interacts with staff and field resources, dispatch claim assignments, reviews and forwards communications.  Candidate performs work at Genpact’s Sandy Spring office location (presently remote owing to Covid scenario).  Hours are 9am-6pm.  Ability to work overtime, nights and weekends, when workload increases.

Responsibilities

  • Develop strong network of field personnel - inspectors, contractors, adjusters
  • Dispatch claim assignments to the field
  • Forward, setup, and stage various work related to dispatching and credentialing resources
  • Follow up communications with resources relating to credentialing and dispatch
  • Assist claims management by having performance discussions with selected desk and field personnel
  • Work with resource recruiting / credentialing department to further build network coverage
  • Assist with training of all desk and field personnel
  • Work with technical teams and subject matter experts to develop various training videos to automate some training activities, including orientations, quick reference and specialty message videos
  • Maintain communication channels with other functions and Ops teams
  • Monitor caseloads and adjust when needed
  • Establish periodic and frequent communications with clients and inside staff to discuss changes and updates to claim handling protocols.
  • Provide status updates on individual claims as requested by client
  • Any and all other tasks assigned within the unit

Qualifications

Minimum qualifications

  • Associate’s degree in field with skills transferable to position OR combination of two years in college education and experience relevant to position OR two years of relevant work experience. 
  • Adept at use of computer equipment as well as MS Office applications
  • Vendor management, customer service, or sales experience.
  • Effective phone presentation with ability to efficiently build connects, deliver information and respond to questions of a varying nature
  • Excellent communication and interpersonal skills.
  • Data entry skills
  • Analytical and problem-solving skills
  • Ability to multi-task, set priorities, and effective time management
  • Professional and courteous demeanor and ability to collaborate with a team

Preferred qualifications

  • Deep understanding and experience in Sales / Relationship management
  • Past administrative experience in the property insurance or construction industries

Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here.

Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company. Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further. Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US$491.90 million to 77,000+ employees and annual revenues of US$2.57 billion as of December 31, 2016.

Company info
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