The primary role for Claims & Benefits Specialist is to research, collect, record and process death claims and settlement option elections within Navy Mutual’s life insurance platform (ALIP).

This position is full-time and is located in Arlington, Virginia and will report to the Director of Customer & Beneficiary Services.

Core Working Hours: 8:30 am to 5:00 pm

Qualifications/Characteristics:

· Bachelor’s degree and/or 2-4 years of relevant experience required

· Previous experience working with life insurance claims and benefits is a plus

· Previous experience working in a professional customer service environment is a must

· The ideal candidate will demonstrate a high level of professionalism, an exceptional customer focus, and very strong attention to detail

· Must also possess strong independent thinking and problem-solving skills, and the flexibility and patience to work through multiple customer demands and challenges

· This person will adapt well under pressure, be self-motivated and self-directed, and driven to go the extra mile to ensure Navy Mutual’s goals are achieved while delivering exceptional customer service

Primary Responsibilities:

· Research, collect, record and process death claims and settlement option elections within Navy Mutual’s life insurance platform (ALIP)

· Assist in maintaining Member vault documents, to include acknowledging receipt of and returning documents, informing Members about which documents to consider maintaining with Navy Mutual, and imaging and filing of such documents

· Review and record change of beneficiary requests

· Notify other insurance companies and finance centers of insured’s death

· Obtain and maintain a thorough knowledge of Navy Mutual products and services, and beneficiary service department software programs and processes

· Prepare and review beneficiary services related correspondence

· Research and follow-up with beneficiaries regarding unpaid death claims

· Assist in answering calls and emails from people reporting a death or inquiring about the status of a current claim

· Comply with all pertinent laws/regulations, and all Navy Mutual bylaws and policies established by the Board of Directors and management

· Other duties as assigned

Navy Mutual offers a Full Benefits package including, medical, dental, vision, 401k, life and disability insurance

Salary: Commensurate with Experience

We recognize that our strength and success are directly linked to the quality and skills of our diverse employees. We are proud to be a place where talented people who strive to support the mission and values of our association can grow as professionals, leaders, and individuals. Please visit www.navymutual.org to learn more about our guiding lights, history and mission.

Navy Mutual Aid Association is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

The Navy Mutual Aid Association is a non-profit, member-owned mutual association established in 1879 to provide affordable life insurance and peace of mind to members of the military and their families. One hundred and forty years later, our mission and commitment to protect those who defend us remains unwavering. Through quality life insurance products, no-cost educational programs and unparalleled service Navy Mutual has earned the loyalty and support of our growing membership.

Financially strong, Navy Mutual is proud to be a first-choice provider of life insurance to service members and their loved ones. Our team’s efforts to serve and protect our members and their loved ones is the reason that Navy Mutual enjoys outstanding customer satisfaction member retention ratings.