Claims Processor - REPO Plus

Claims Processor - REPO Plus 

Claims Processor is responsible for providing claim clerical and administrative support to the REPO Plus team and to the Claim Department. 

• Processes claim documents and inquiries related to REPO Plus claims
• Department filing, image storage and scanning
• Handle telephone inquiries from clients and internal associates
• New claims setup for all REPO Plus claims whether received via Center Point, phone, or email
• Secure ISO, Lexis Nexis, CARFAX reports as needed
• Verify coverage via internal system and attach support document to claims
• Assign damage claims to appraisers as needed
• Assist with new employee onboarding as required
• Other special projects and duties as assigned

• High school diploma/GED required
• Some college or higher education recommended
• Minimum one year of professional office experience preferred
• Insurance background preferred but not required
• Strong customer service focus or previous customer service experience required
• Strong computer skills with knowledge of Lotus Notes, Microsoft office suite
• Telephone skills with a minimum of one year customer telephone experience preferred
• Ability to acknowledge and respect confidential information
• Ability to work in a professional environment and interact with Financial Institution clients
• Ability to handle multiple tasks, meet deadlines and manage multiple support functions
•  Ability to read and apply commonsense understanding to simple instructions, short correspondence, oral/written instructions and memos
• Ability to deal with problems and resolve with support to a proper resolution
• Ability to organize, prioritize and execute work in a manner that meets established service standards and benchmarks
• Basic organization and filing skills with attention to detail
• Ability to learn quickly and adapt to different workload scenarios
• Ability to use and master Microsoft office products; the ability to type at least 45 wpm
• Strong attention to detail, producing a product that is accurate
• Ability to work somewhat independently in a fast-paced environment with support of a Team Leader or Supervisor
• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).