JOB SUMMARY:

The Claims Manager is responsible for the overall operation of a designated office. The Claims Manager participates in formulating and administering company best practices as well as developing long-range goals and objectives, analyzing costs, activities and operations, supporting the goals of claims department and of CorVel.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Represents the company in a professional manner to both internal and external customers and clients.
• Directs the performance and development of the employees in their department.
• Ensures staff compliance with Workers Compensation laws and mandated regulatory reporting requirements.
• Assures peak performance of the team through continued training and coaching, coupled with regular performance evaluations.
• Utilizes Jurisdictional Expertise and knowledge of regulatory rules, statutes and procedures governing the jurisdictions assigned to ensure compliance.
• Monitors operational workflow and manages appropriate/adequate staffing levels and staff retention strategies.
• Develops and oversees the implementation of common claim practices and procedures.
• Directs and controls the review and settlement of high dollar or potential high dollar claims, as well as any claims that are beyond the authority of subordinate claims personnel.
• Promotes operational efficiency and quality by continuously improving processes, people and systems to enhance efficiency, consistency and quality.
• Ensures consistent and complete compliance with CorVels policies and procedures.
• Additional projects and duties as assigned.

KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills necessary for customer contact, negotiation, presentations, project management and personnel management.
• Effective quantitative, analytical and interpretive skills.
• Excellent leadership skills, with a demonstrated ability to motivate staff and obtain results through teamwork.
• Ability to function effectively under time constraints, consistently meet deadlines and handle multiple tasks in a demanding work environment.
• Ability to travel overnight and attend meetings.
• Ability to remain poised in stressful situations and communicate diplomatically via telephone, computer, fax, correspondence, etc.
• Computer proficiency and technical aptitude with the ability to utilize common computer applications.
• Strong interpersonal, time management, project management and organizational skills.
• Ability to maintain a high level of tact and professionalism.
• Knowledge of the entire claims administration, case management and cost containment solution as applicable to Workers Compensation.

EDUCATION/EXPERIENCE:

• Bachelor's degree or a combination of education and equivalent industry-related experience, with a record of steady advancement in Workers Compensation claims administration.
• Minimum of 6 years comprehensive workers compensation administration experience
• Minimum of 2 years recent supervisory or management experience
• Current license or certification in Workers Compensation must be maintained throughout employment with CorVel.
• Self-Insured Certificate preferred.

Application Instructions:

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, age, sex, gender, religion, national origin, ancestry, citizenship status, physical or mental disability, military service, veteran status or any other characteristic protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this application or to participate in an interview, please let us know.

Note to Employment Agencies: Please do not forward agency resumes. CorVel Corporation is not responsible for any fees related to unsolicited resumes.

Please be aware that CorVel generally does not review all applications/resumes submitted in response to job openings posted on the Internet because of the large volume of responses