Under the direction of VP- Catastrophe Services, directs the overall catastrophe claims process for an assigned group or location; ensures maximum profits by managing service delivery and controlling expenses; provides training and technical expertise to CAT adjusters; manages account receivable. Assists with Budgets & Planning; Operational Efficiency; Client Satisfaction; Product Enhancement

• Maintains appropriate catastrophe adjuster roster staffing levels through directing the recruiting, interviewing, and hiring process.
• Provides orientation and training for new CAT adjusters.
• Oversees the deployment of adjusters in catastrophe situations.
• Ensures that deployed personnel are in compliance with local, state and federal licensing requirements.
• Ensures that deployed adjusters meet client standards and certification requirements.
• Manages and controls expenses to improve profit margins.
• Provides technical expertise to CAT adjusters.
• Audits claims for quality assurance; follows up to ensure that problems have been rectified.
• Monitors Accounts Receivable and the billing process to ensure accuracy and timeliness.
• Directs efforts to minimize aged accounts receivable.
• Serves as a liaison between Home Office and Client Management and field adjusters.
• Designs and schedules training and certification classes for CAT adjusters.
• Upholds the IA Code of Business Conduct at all times.
• Participates in special projects as requested.

• Requires a bachelor’s degree or an equivalent combination of education and experience
• Requires travel and overnight stays which may be for extended periods of time during a catastrophe event
• Previous in-depth property claim handling experience plus experience in a claims supervisory or branch manager role.
• Good verbal and written communication ability.
• Good computer skills and expertise in use of property claims handling software.
• In-depth knowledge of insurance coverages, insurance terminology and practices and the claims handling process.