Inside Property Team Lead
- Employer
- Allstate Insurance Company
- Location
- Charlotte, North Carolina
- Salary
- Not Specified
- Closing date
- Nov 15, 2019
View more
- Category
- Claims
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Allstate Insurance Company has an exceptional career opportunity for an Inside Property Team Lead in Charlotte, NC.
Customer Service
- Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
- Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
- Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans
File Documentation and Reporting
- Summarizes documents and enters into claim system notes
- Documents a claim file with notes, evaluations and decision making process
Supervisory/People Management
- Gains experience in maintaining an environment of highly engaged employees who create highly satisfied customers
- Communicates verbally or in writing about claim processes/procedures with other employees, leaders and teams
- Manages multiple complex and occasionally highly complex work assignments with limited guidance provided
- Proactively uses claim technical expertise to train others
- Manages staff and gains experience in using performance management to improve and/or reward employee performance
- Effectively coaches and develops skills in providing development/career guidance for direct reports
- Administers company Human Resources policies, seeking input from more experienced Team
- Leads or FPL as necessary
Administration and Operational Management
- Identifies issues and potential solutions on all aspects of the claims business
- Gathers, analyzes and evaluates complex and occasionally highly complex claim processes or procedures; obtains facts and explains complex information
- Assists leadership in developing strategies of operational improvement
- Assists with establishing unit goals/objectives
- Participates in the implementation of process improvement, operational performance and effectiveness programs and changes
- Develops and manages processes to ensure delivery of compassionate service that is fast, fair and easy
- Ensures adherence to empathetic and responsive customer service in all transactions
Training - Develop and Deliver
- Participates in assessing unit needs for training and development
- Win input from more experienced Team Leads/FPL, provides coaching/mentoring and feedback and may lead training
Job Qualifications
- Bachelors degree in related field preferred or equivalent experience
- Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
- Applies advanced knowledge of insurance policy, coverage, and regulation
- Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
- Applies advanced industry knowledge to discipline practices, including best practices, to support the business unit
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Company
- Website
- https://www.allstate.com/
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