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Customer Service Representative - WeGoLook

Employer
Crawford & Company
Location
Oklahoma City, Oklahoma
Salary
Not Specified
Closing date
Jan 2, 2020

View more

Category
Claims, Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details

Excellence In Everything We Touch

CrawCo Ole Miss

Position Summary

Customer Service Representatives, CSRs, fulfill the role of communicating with our Contacts, Customers and Clients alike. Be it via phone call, email or text message, CSRs ensure that callers receive the fastest Customer Service of the utmost quality. They are trained and experienced in most aspects of the company related to Customer/Client inquiries.

Responsibilities

  • Verify orders as they are placed and ensure accurate information to be shared with our Looker Community and Clients
  • Provide detailed, customized instructions to our Lookers on behalf of the Client to ensure the best chance for a quality product
  • Prioritize assignments and responsibility in accordance with your daily tasks and maintain a consistent pace of task completion
  • Make, receive and transfer calls as needed via Talkdesk (our Telephone Communications Platform) in a professional and friendly manner
  • Assist with Looker Fulfillment and other duties as needed

Requirements

  • High School Diploma

  • Specialized knowledge of email communications

  • Ability to multitask

  • Type 50+ WPM

  • Must be friendly, patient, dedicated, determined and professional

  • 6 months to 1 year of customer service work experience in a medium to heavy call-volume environment

  • Computer experience

  • Must be willing to work 11 am to 8 pm and a weekend day - Saturday or Sunday

  • Communication: Greet callers in a friendly manner and be prepared to answer any questions they may have and know who/where to transfer the call to if uneducated in the subject

  • Customer Focus: Work on behalf of the client as if the ordered product was your own. Provide excellent service to the client as you would for yourself.

  • Editing: Review and edit any mistakes within the instructions provided by the client to be grammatically correct and ensure clarity in the instructions for our Lookers

  • Problem Solving: Work to resolve conflicts or answer client questions/concerns upfront to alleviate escalations/complaints

  • Innovate: Provide ideas and feedback as needed to advance processes and enhance the internal customer service job function

About Us

Eyes on anything. Anytime. Anywhere. Through a vast network of over 30,000 independent contractors, known as Lookers, WeGoLooks on-demand services (called Looks) help businesses and individuals gather and validate information like no other traditional field services company can. From simple inspections to enterprise solutions, WeGoLooks products build confidence in consumers and empower businesses to improve efficiencies while lowering costs.

As part of the One Crawford family, WeGoLook brings together the best and brightest people in the industry to deliver smart, thoughtful solutions to our clients, and we are guided by our collective mission to restore and enhance lives, businesses and communities, as well as, our value system: RESTORE.

At Crawford, we:

  • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
  • Are Empowered to advance the company mission and take ownership of our individual career progression.
  • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
  • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
  • Are One Crawford, embracing a global mindset thats inclusive, agile, mission-focused, and customer-focused.
  • Give Recognition, participating in an environment where people are rewarded for jobs well done.
  • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Company

Welcome to Crawford & Company®. As the world’s largest publicly listed independent provider of claims management solutions, our focus is to help people and businesses quickly recover from losses. Our claims management solutions speed recovery time so that clients can resume their lives and work with as little disruption as possible. From large-scale catastrophic losses to short-term workers compensation claims, we offer total solutions that begin with first notice of loss and end with positive, measurable outcomes. The road to recovery begins with Crawford.

With 700 offices in 70 countries and more than 9,000 employees worldwide, Crawford careers span countless fields and disciplines. We offer compelling opportunities that make a difference in the lives of our clients. 

Company info
Website
Telephone
404.300.1000
Location
1001 Summit Blvd
Atlanta
GA
30319
US

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