Job Summary:

Performs various support duties and processes legal transactions, such as responding to internal and external requests for information and preparing documents, court information and files for additional handling by other associates. Performs other related support duties as requested, such as answering phones, processing mail and assisting customers. Follows procedures and applies intermediate-level administrative skills and basic legal office knowledge to accomplish both routine and non-routine tasks and duties.

Job Responsibilities:

• Opens, date stamps, sorts, distributes, and uploads mail.
• Processes all incoming paper and electronic invoices for payment.
• Accept, screen, and route telephone calls. Resolve routine and non-routine administrative problems and answer inquiries.
• Retrieves and/or maintains files according to standard procedures; processing/opening incoming litigation files; may create new files and/or prepare records for offsite storage to comply with retention schedules.
• Data entry, typing letters and emails. Monitors various electronic mailboxes and voicemails.
• Collaborates with various units within the company.
• Performs other related support duties as requested such as, ordering supplies, photocopying, faxing and scanning various documents.
• Provides back-up support in the absence of others.

Qualifications:

• Effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues

• Dependability, attention to detail, ability to follow/interpret procedures, and employ reason to accomplish non-routine tasks and duties.

• Intermediate level of skill required to open, create and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.

• Ability to exercise judgment to shift priorities and organize multiple tasks simultaneously

• Ability to effectively review and/or edit documents and exchange routine and non-routine information verbally and in writing with use of proper grammar, spelling, and punctuation.

• Understanding of the courts and stages of litigation, knowledge of various electronic court systems following for Motion Decisions, preferred.

• High school education or equivalent, plus at least 1-2 years of relevant customer service or administrative experience.

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.