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Customer Service Representative

Employer
Assurant
Location
Miami, Florida
Salary
Not Specified
Closing date
Nov 12, 2019

View more

Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details

Customer Service Specialist

Assurant Customer Service Hiring Event in Miami!

We will be holding interviews for the following position:

  • Customer Contact/Insurance Sales Agent (Full Time)
  • Pay: $12.50/hr during 6-week training
  • Post training: $14.00 - $15.00/hr *post training and contingent upon successfully obtaining sales licenses*
  • Cash Incentive for passing certification exams on the first attempt!

Successful completion of 2-15 (Health and Life) & 20-44 (Personal Auto, Homeowners & Dwelling) or 2-20 (Property & Casualty) is required post training

Event Details:

Location: Assurant, 11222 Quail Roost Drive (SW 186 Street), Miami, FL 33157

Date and Time:October 24th, 2019

Interviews will be held in sessions at either 9am, 1pm or 6pm (plan on being with us approx 2 hours)

Upon arriving, inform security that you are attending the Hiring Event for Customer Service Representative. *All candidates will need a state photo ID in order to check in.

What is a Customer Service Specialist at Assurant?

The role of a Customer Service Specialist is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

Why You Should Consider This Role

  • You love helping and connecting with people
  • You’re a problem solver who likes to think on their feet and enjoys a challenge
  • You thrive in a fast paced, changing environment

What You Will Like

  • The diversity - every day and every customer are different
  • The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team
  • Medical benefits begin on your first day
  • Competitive paid time off
  • Shift differential for nights and weekend

The Details

  • Provide superior service to our customer who have purchased extended warranty contracts for wireless cell phone handsets.
  • This role requires listening to our customer’s concerns and showing empathy while resolving their issue
  • Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges
  • A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.

What You Should Know About Us

  • Assurant, Inc. helps people protect what matters most to them
  • We have been around for a while with our roots tracing back to 1892
  • We are a Fortune 300 company employing approximately 15,000 people in 16 countries
  • We provide specialty protection products and related services to safeguard against risks

The Ideal Candidate Will Have

  • Strong attention to detail
  • Love talking to people and ability to WOW customers on every call
  • Excellent verbal, written, and listening skills
  • Relentless drive to own the customers problem and resolve it
  • Ability to adapt well to change
  • Ability to work well in a fast-paced work environment
  • Ability to think outside of the box to resolve problems
  • Ability to multi-task using technology, including call handling
  • Minimum high school diploma or GED (Required)


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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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