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Spanish Bilingual Entry Level Customer Service Representative

Employer
Allstate Insurance Company
Location
Chandler, Arizona
Salary
Not Specified
Closing date
Nov 26, 2019

View more

Category
Customer Service, Entry Level
Job Type
Not Specified
Career Level
Not Specified

Job Details

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Why Allstate?

If you thrive in an environment where you can take charge, plan and guide others through complex situations, be outspoken and are a confident decision-maker, Allstate is the place for you! Our employee engagement survey within the customer contact centers is rated as "Excellent." Allstate is all about inclusive diversity and creating an environment where everyone can grow. Don’t take our word for it – hear real Allstaters describe who they are and why they love working at Allstate: Click Here

The Opportunity:

It is Allstate's goal to support our customers how, when and where they want to be served. The Customer Contact Center will provide service 24 hours a day, 7 days a week, 365 days a year. As a result, it is important that our team members can commit to a flexible work schedule that includes weekends and holidays. Most call center employees work one weekend day, typically a Saturday, as a part of their normal work week.

Hours and Compensation

Work/Training Schedule:

  • Individual start dates will occur each week in January

  • Class Start Date: Monday, February 3rd, 2020 at 10:00 AM
    • Licensing Schedule: (Initial 2 Weeks): Monday-Friday 9:00 AM-5:30 PM (Exact date TBD)
    • Training Schedule: (5 Weeks): Monday-Friday 9:00 AM-5:30 PM
    • Transition and Production Schedules:
    • Team 1: 9am – 5:30pm Monday, Tuesday, Thursday, Friday, & Saturday
    • Team 2: 9am – 5:30pm Monday, Tuesday, Wednesday, Friday, & Saturday
  • Holidays Required


Compensation and other important information:

  • Pay with Bilingual differential: $18.98 hourly / $39,468 annually (paid bi-weekly)
    • Base pay: $17.25 hourly / $35,880 annually (paid bi-weekly)
      • Spanish Bilingual pay differential available to those who have been identified as Spanish Bilingual through management interview process
  • $500 language bonus paid after 6 months of employment to new hires that pass the Spanish Language assessment.
  • $1000 bonus paid after 6 months of employment if hired with an active General Lines Property & Casualty License (License Bonus does not apply to Allstate re-hires
  • Excellent benefits package starting on your FIRST day of employment to include - Medical, Dental, Vision, Life Insurance and 401(k) and eligibility for tuition reimbursement!
  • Licensed service monthly cross-sell bonus (available after training, subject to individual performance and per bonus program guidelines)

Key Responsibilities

Customer Focus

  • Communicate professionally and empathetically with our customers, delivering and excellent personalized experience
  • Ensure first call resolution and customer satisfaction on all transactions
  • Solutions driven by resolving customer’s inquiries

Business Acumen

  • Demonstrate a comprehensive understanding of Allstate company products
  • Attention to detail in processing changes to customer policies
  • Answer customer inquiries regarding their policies and document customer records
  • Develop subject matter expertise and remain current on marketing campaigns to respond appropriately to related inquiries

Influencing

  • Accountable for accurately quoting and cross-selling additional Allstate product lines
  • Proactively identify and act on additional protection opportunities to promote policy growth and improve customer retention
  • Confidently demonstrate effective selling and influencing skills

Job Qualifications

  • Required to pass a Property and Casualty license state exam
  • High School Diploma or GED
  • Effective written and oral communication skills
  • Ability to effectively use Microsoft Outlook
  • Ability to multi-task and adapt to changing environment
  • Ability to live into an environment of Continuous Improvement
  • Adaptability to new techniques, talk paths and performance standards
  • Work well independently and as part of a team and build effective working relationships with co-workers including peers and leaders
  • Strong collaboration, problem solving and investigation skills
  • Ability to identify trends, present solutions for issues and/or opportunities for improvement
  • Flexibility with work schedule to meet the needs of customer and the business

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Allstate generally does not sponsor individuals for employment-based visas for this position.


It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment


Company

COMPANY INFORMATION The Allstate Corporation (NYSE: ALL) protects people from life's uncertainties with more than 113 million proprietary policies. Allstate offers a broad array of protection products through multiple brands and diverse distribution channels, including auto, home, life and other insurance offered through its Allstate, Esurance, Encompass, SquareTrade and Answer Financial brands. Allstate is widely known from the slogan "You're in Good Hands with Allstate." The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. In 2023, Allstate was number 84 on the Fortune 500 list of largest companies in America. WHAT WE DO We’re more than insurance agents and claims representatives. We’re individuals with hopes, plans and passions. The biggest of which is helping people live smarter, safer lives. Doing so means continuing to re-imagine how we do what we do, the impact we can make on the world, ways we can each succeed in our own careers and actions we can take as a company that are good for all. To do that, we need all kinds of people – including lawyers, accountants, building engineers, project managers, marketing professionals, human resource specialists and so many more. WHO WE ARE – INCLUSIVE DIVERSITY    We hold each other accountable to encourage and embrace our collective differences. It’s our individual characteristics, values and beliefs, along with backgrounds and experiences that give us fresh perspective and purpose. We work harder, meet customer needs more effectively, share better, and identify more innovative ideas when we are accepted for who we are by the world around us. Our success comes from a chorus of many different voices. At Allstate, every voice counts.​ In our stand against racism, we’ve been making changes within Allstate. We’ve been listening, learning and engaging in change. We are focused on improving equity for all. Allstate is committed to long-term change not only in the way we conduct our business, but also for our employees. There’s a dynamic environment waiting for you here. You’ll find people with similar interests, as well as the many who’ll help expand your horizons. We believe in the power of connections. That’s why Allstate promotes diversity through a robust network of employee resource groups. It helps connect us all and supports our unique talents. Here are some of the available resource groups that actively support our employees: Abilities Beyond Limitations & Expectations African American Working Network Allstate Asian American Network Allstate Foster and Adoption Network Allstate PRIDE Allstate Veterans Engagement Team and Supporters Allstate Women’s Information Network Entrepreneurs at Allstate Families at Allstate Matter Native American Peoples at Allstate Professional Latino Allstate Network Young Professionals Organization WHY JOIN OUR COMPANY Allstate has been protecting people from life's uncertainties since 1931. We continuously develop and improve products and services so our customers can live well protected. For employees, we offer an environment that fosters innovative thinking and collaboration - where you'll be able to explore your ideas and feel proud of the work you do.  Our Benefits Allstate is dedicated to helping employees live happier and healthier lives. As a Fortune 100 company and industry leader, we provide a competitive salary and a benefits package that includes medical and dental insurance, tuition assistance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy.  Growth and Development We support your desire to grow and provide opportunities to learn, explore new horizons, and follow your passion in a meaningful career. From access to hundreds of learning opportunities to in-house networking and rotational work experiences, Allstate is a place where you can forge your own path and expand your personal and professional potential. 
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