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Airport Field Operations Manager-PHL

Employer
Allstate Insurance Company
Location
Philadelphia, Pennsylvania
Salary
Not Specified
Closing date
Nov 15, 2019

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Job Details

Drift is a new car sharing platform focused on improving mobility and reducing the cost of car ownership. We give car owners a way to earn extra income from their idle cars and connect drivers with a convenient, affordable way to drive a car when they want.

Job Description

The Field Operations Manager will be the face to the customer and will oversee operational processes and provide vision and direction to meet strategic goals and exceed customer and provider expectations. As a member of the Car Sharing Operations leadership team this position will typically have 3 to 5 direct reports and is accountable for the results of his/her individual performance and the performance of their team.

Job Responsibilities

  • Develop and manage a team of onsite specialists, guiding and supporting their efforts to design, implement, execute, and improve service request and fulfillment processes
  • Inform development and evolution of process capabilities and enabling technologies
  • Inform objectives for operational processes including customer support, dispatch, case management, issue resolution, and provider support
  • Develop and manage solutions to achieve process objectives and performance targets (timeliness, quality, customer satisfaction, etc.)
  • Participate in the operations management team, regularly sharing observations and ideas and contributing to the evolution of business strategy and practices
  • Promote a culture of high performance, collaboration, learning, and skillful innovation and evolution
  • Support team planning, budget, and expenses
  • Ensure team members receive timely and appropriate training and development
  • Establish and monitor team and individual performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments

Job Qualifications

  • Bachelor’s degree or comparable experience base
  • Experience in a customer facing role
  • Experience managing a team
  • Demonstrated ability to develop and lead new operational processes
  • Strong communication skills
  • Ability to represent Car Sharing in a variety of internal and external forums
  • Process-oriented and able to lead process improvement projects
  • Valid driver's license with satisfactory driving record within company-required standards

Drift - FOM


Company

COMPANY INFORMATION The Allstate Corporation (NYSE: ALL) protects people from life's uncertainties with more than 113 million proprietary policies. Allstate offers a broad array of protection products through multiple brands and diverse distribution channels, including auto, home, life and other insurance offered through its Allstate, Esurance, Encompass, SquareTrade and Answer Financial brands. Allstate is widely known from the slogan "You're in Good Hands with Allstate." The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. In 2023, Allstate was number 84 on the Fortune 500 list of largest companies in America. WHAT WE DO We’re more than insurance agents and claims representatives. We’re individuals with hopes, plans and passions. The biggest of which is helping people live smarter, safer lives. Doing so means continuing to re-imagine how we do what we do, the impact we can make on the world, ways we can each succeed in our own careers and actions we can take as a company that are good for all. To do that, we need all kinds of people – including lawyers, accountants, building engineers, project managers, marketing professionals, human resource specialists and so many more. WHO WE ARE – INCLUSIVE DIVERSITY    We hold each other accountable to encourage and embrace our collective differences. It’s our individual characteristics, values and beliefs, along with backgrounds and experiences that give us fresh perspective and purpose. We work harder, meet customer needs more effectively, share better, and identify more innovative ideas when we are accepted for who we are by the world around us. Our success comes from a chorus of many different voices. At Allstate, every voice counts.​ In our stand against racism, we’ve been making changes within Allstate. We’ve been listening, learning and engaging in change. We are focused on improving equity for all. Allstate is committed to long-term change not only in the way we conduct our business, but also for our employees. There’s a dynamic environment waiting for you here. You’ll find people with similar interests, as well as the many who’ll help expand your horizons. We believe in the power of connections. That’s why Allstate promotes diversity through a robust network of employee resource groups. It helps connect us all and supports our unique talents. Here are some of the available resource groups that actively support our employees: Abilities Beyond Limitations & Expectations African American Working Network Allstate Asian American Network Allstate Foster and Adoption Network Allstate PRIDE Allstate Veterans Engagement Team and Supporters Allstate Women’s Information Network Entrepreneurs at Allstate Families at Allstate Matter Native American Peoples at Allstate Professional Latino Allstate Network Young Professionals Organization WHY JOIN OUR COMPANY Allstate has been protecting people from life's uncertainties since 1931. We continuously develop and improve products and services so our customers can live well protected. For employees, we offer an environment that fosters innovative thinking and collaboration - where you'll be able to explore your ideas and feel proud of the work you do.  Our Benefits Allstate is dedicated to helping employees live happier and healthier lives. As a Fortune 100 company and industry leader, we provide a competitive salary and a benefits package that includes medical and dental insurance, tuition assistance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy.  Growth and Development We support your desire to grow and provide opportunities to learn, explore new horizons, and follow your passion in a meaningful career. From access to hundreds of learning opportunities to in-house networking and rotational work experiences, Allstate is a place where you can forge your own path and expand your personal and professional potential. 
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