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Job Description

Allstate Insurance Company has an excellent opportunity for a SIU Personal Injury Protection Investigator in Farmington Hills, MI!

Allstate Insurance’s Special Investigation Unit is considered a leader in the industry. Special Investigative Unit (SIU) work is performed by a specialized unit that proactively utilizes analytical tools to handle the most complex or specialized claims possibly in litigation and works with specialized counsel and law enforcement to detect, investigate, and deter fraud. This position is both challenging and rewarding.

As an Allstate SIU Investigator, you will be responsible for:

• Investigating No Fault claims to detect or deter fraud in accordance with state guidelines and Allstate policies and procedures.
• Your work will be conducted both in an office and in the field investigating potentially fraudulent insurance claims.
• You will be responsible for investigating claims and damages that may result from First Party PIP claims.
• Your investigations include analysis of injuries, visiting loss locations, working with directly with counsel, perform background searches, take recorded statements, obtain evidence, interview witnesses, verify policy coverage and limits, review medical notes and bills, and conduct social media searches.
• The individual will review whether fraud can be substantiated.
• The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention and a high level of customer experience.
• This work will require regular field work to loss sites and involved parties in the nearby market.

Occasional overnight travel can be expected for investigation of larger more complex losses.

Various computer technologies are used to document investigation plans and results within the claims application, as well as for searching internet resources and databases for information relevant to the investigation of the claim.

Excellent investigational and analytical skills are a key skill set for this position. Customer service and working as a team player with SIU employees and employees in other Allstate departments are also a requirement of this position.

Job Qualifications

• Minimum of 3 years PIP adjusting experience
• Bachelor's degree preferred
• High school diploma or equivalency required
• Prior SIU or field investigation experience preferred
• Strong customer service skills
• Excellent written and verbal communication skills
• Strong Organizational and computer skills
• Ability to be a self-starter and work independently
• Persistence with the ability to work through and solve problems
• Strong analytical skills required
• Bilingual candidates are strongly encouraged to apply
• Military candidates encouraged to apply

Pease note that this highly demanding field service position will require some travel. You must have a valid driver’s license, use of a working and insured vehicle and be willing to work a flexible schedule to accommodate customers’ needs.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.