AmTrust Financial Services, AFSI is seeking energetic and reliable professionals to join our Servcie Desk team.The successful candidates will provide first level computer system, desktop, and remote support to all AmTrust users. Responsible for problem reporting, problem resolution, and problem escalation for all supported products, services, and platforms.

Service Desk Technicians are the first point of contact for our customers, so we want individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Schedule M-F: 11-8/ 12-9

Responsibilites:

• Provides first level contact and problem resolution for users with hardware, software and application problems Using advanced troubleshooting skills, resolves as many problems as expertise permits using available tools and resources
• Solves problems on Windows platforms with proficiency
• Troubleshoot custom written software, resolving issues as ability allows
• Escalates problems as appropriate, following established Service Desk procedures
• Maintains communications with users during the problem resolution process
• Provides accurate and timely logging of problems and resolution for problems in the Service Desk ticket system
• Stays current with system information, changes, and updates

Qualifications:

• Working knowledge of fundamental operations of Windows software, PC, laptop and server hardware and related IT equipment such as printers, wireless devices, and scanners.
• Superior customer service and people skills are a must
• Excellent oral and written communication skills
• Strong problem analysis, problem solving, and attention to detail skills

What We Offer:

AmTrust Financial Services offers a great work environment, competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical and Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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