Employee Benefits Director, Client Service & Operations

About the Role
The Employee Benefits Director, Client Service and Operations requires a strong leadership background with demonstrated experience in insurance agency operations and client service delivery. Working for a terrific insurance agency headquartered in Ohio, your goal is plant seeds of growth in collaboration with sales and shared services to provide an exceptional client service experience.

Duties & Responsibilities
While you will still be intimately familiar with key accounts, the majority of your responsibilities center on strategic leadership and department functionality.

1. Personnel Leadership- Foster a culture and environment of personal and professional development within the account management ranks. Direct reports consist of support staff, account managers and team leaders.
2. Service Delivery- Establish formal procedures and agency standards. Collaborate with sales and shared services. Make improvements in training, compliance, procedures and technology.
3. Systems Oversight- Bringing automation and reporting into alignment with efficiencies and consistent workflows across multiple offices.

Skills & Experience

• Bachelor’s degree is required.
• At least seven (7) years of client service and management experience in employee benefits operations. Prior experience leading/managing teams is required.
• Successful creation of a culture based on accountability, consistency, teamwork and collaboration.
• Ability to understand and adapt to changing department goals, financial considerations, resource development and technology integration.

Job Specs

• Prior experience working as an Account Manager or Account Executive for a retail agency is required.  You must have sat in the same chair as the people you’ll manage.
• Must possess a successful history of managing, mentoring and developing employees.

Compensation & Perks

• Broad range of total comp varying between a combination of salary and bonuses ($120k-$150k first year).
• Relocation assistance is available for candidates if applicable.