ServiceNow enterprise platform manages and supports global IT and other business functions within Crawford and Company. The team is focusing on delivering customer requests and requirements using a hybrid development methodology. The team understands and delivers the projects by self-organizing the requirements and their development pipeline.

Understand business needs and the need to standardize process and build this into the design using Flow Designer, etc.
Collaborate closely with internal stakeholders to gather requirements.
Track, plan and manage the backlog by ensuring requirement completeness, prioritization and ready for development and delivery.
Work closely with the development team to identify level of effort on prioritized requirements to better deliver customer requirements.
Effectively communicate to internal IT changes/enhancements made to the application
Create, edit and publish process documentation on current as-is implementation of ServiceNow application
Provide support to cross-functional support on department projects as needed
Develop Service Catalog items

Understand business needs and the need to standardize process and build this into the design using Flow Designer, etc.
Collaborate closely with internal stakeholders to gather requirements.
Track, plan and manage the backlog by ensuring requirement completeness, prioritization and ready for development and delivery.
Work closely with the development team to identify level of effort on prioritized requirements to better deliver customer requirements.
Effectively communicate to internal IT changes/enhancements made to the application
Create, edit and publish process documentation on current as-is implementation of ServiceNow application
Provide support to cross-functional support on department projects as needed
Develop Service Catalog items

Qualifications
Rising senior undergraduate student with strong communication skills
Major or minor specializing in Communications, Customer Service, Finance, Project Management, or related fields
Demonstrated leadership ability and initiative e.g. school club officer, sports team captain, resident advisor, leadership on school or work projects etc.
Self-starter, motivated team player, results oriented
Ability to work independently, without significant oversight, and attention to detail
Previous experience in project management, project coordination, Business Analysis role is desirable
Proficient in Microsoft Office programs such as Word, Excel, PowerPoint
Prior experience in hybrid or agile methodology is desirable
Effective listening, time management and creative problem-solving techniques
A desire to learn, grow and develop by working on projects that will impact Crawfords businesses

People taking care of people. Its that simple. At Crawford & Company, we treat our clients policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

• Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
• Are Empowered to advance the company mission and take ownership of our individual career progression.
• Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
• Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
• Are One Crawford, embracing a global mindset thats inclusive, agile, mission-focused, and customer-focused.
• Give Recognition, participating in an environment where people are rewarded for jobs well done.
• Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

In addition to a competitive salary, Crawford offers you:

• Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
• On-going training opportunities through every stage of your career
• Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.