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Arity - Digital Media Success Manager

Employer
Allstate Insurance Company
Location
Chicago, Illinois
Salary
Not Specified
Closing date
Oct 24, 2019

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Category
Executive / Management
Job Type
Not Specified
Career Level
Not Specified

Job Details

Founded by The Allstate Corporation in 2016, Arity is a data and analytics company focused on improving transportation. We collect and analyze enormous amounts of data, using predictive analytics to build solutions with a single goal in mind: to make transportation smarter, safer and more useful for everyone.

At the heart of that mission are the people that work here—the dreamers, doers and difference-makers that call this place home. As part of that team, your work will showcase both your intelligence and your creativity as you tackle real problems and put your talents towards transforming transportation.

That’s because at Arity, we believe work and life shouldn’t be at odds with one another. After all, we know that your unique qualities give you a unique perspective. We don’t just want you to see yourself here. We want you to be yourself here.

The Team

As the connection between the client and company, the Customer Success team serves as both the voice of the customer and the face of Arity. Customer Success is — you guessed it — a customer-centric team working daily to develop shared goals through practical solutions, which offer real results. Collaborating daily with customers, sales, engineering, product, and business strategy teams, Customer Success manages diverse relationships with grace and skill. They’re empowered to flex their creativity when solving problems, onboarding clients, and gathering customer feedback to ensure continued satisfaction and evolution. The Customer Success team is the advocate for our clients – the sounding board. Do you think you’re up for the challenge?

The Role

The Digital Media Success Manager is an enthusiastic and driven digital media expert who will join Arity’s Global Customer Success organization. The Digital Media Success Manager has a passion and aptitude for working with customers, media, and data. They are skilled at providing actionable insights and consistently demonstrate hands-on abilities when collaborating with customers and company stakeholders. This role is responsible for planning, executing, and managing media and digital campaigns, strategies, analysis, optimization, budget and creative management, achieving performance objectives, and ensuring all deliverables are high quality and on time. The Digital Media Success Manager also onboards customers and collaborates with them to ensure key activities, performance metrics, and insights are understood to provide opportunities to grow and evolve how we work together.

Responsibilities:

  • Owns the success of advertisers including customer onboarding, expansion opportunities, success and KPI metrics, and account reviews.
  • Motivated and immerses self in customers business strategies and operations to ensure success of the campaigns.
  • Develops the framework to manage the advertisers including account management best practices, documents supporting campaign and media management, key deliverables that support advertiser onboarding, and meeting cadences.
  • Develops and evolves customer relationships at the highest levels as a proactive business strategist.
  • Proactively monitors customer needs on an ongoing basis and ensures that the product teams align their backlogs to meet the needs of advertisers and the Arity Marketplace.
  • Plans, executes and manages campaigns with attention to detail and with the ability to multi-task and execute under aggressive timelines.
  • Ensures expectations of customers and Arity stakeholders are established to ensure successful program execution and integration. Serves as the primary point of contact for the advertisers and escalates and assists in resolution of escalated issues.
  • Experience with and knowledge of the digital advertising ecosystem, ad serving constituent technologies and digital creative specifications and tagging.
  • Keeps pace with the media and campaign industries and technologies available and trains customers as well as others in the organization.
  • Supports and contributes to the ongoing development of the Arity Marketplace business strategy.
  • Continuous self-learner and problem solver who navigates through unknown situations with minimal guidance.

Qualifications

  • Bachelor’s degree required with 8-10 plus years of experience in agency media management and operations, digital advertising, and campaign management along with ad tech support and/or trafficking.
  • Experience interfacing with business and customer leadership within an organization.
  • Excel fluency and ability to visualize and present data in a meaningful way.
  • Demonstrated strategic, presentation, and analytical skills.
  • Project/program management experience in advertising and media campaigns.
  • Excellent communication skills, which includes listening intently, as well as clear, direct and thoughtful communications.
  • Excellent time management and organization skills, attention to detail and follow through.
  • Experience providing feedback and other viewpoints based on expertise in order to influence decision making.
  • Experience with direct tactical activities in support of strategic initiatives.
  • Experience with both CPM and PPC models.
  • Working knowledge of tag management systems

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

That’s the day-to-day, now let’s talk about the rest of it. As we mentioned, Arity was founded by The Allstate Corporation. But you’ll be working for—and at—Arity. It’s the best of both worlds. You’ll get access to the full suite of Allstate benefits and work in a fast-paced startup culture. That’s more than just free breakfasts, brain breaks and ping pong. It’s a culture that encourages you to be you.

Sound like a fit? Apply now! We can’t wait to meet you.

Allstate generally does not sponsor individuals for employment-based visas for this position.



It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


Company

COMPANY INFORMATION The Allstate Corporation (NYSE: ALL) protects people from life's uncertainties with more than 113 million proprietary policies. Allstate offers a broad array of protection products through multiple brands and diverse distribution channels, including auto, home, life and other insurance offered through its Allstate, Esurance, Encompass, SquareTrade and Answer Financial brands. Allstate is widely known from the slogan "You're in Good Hands with Allstate." The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. In 2023, Allstate was number 84 on the Fortune 500 list of largest companies in America. WHAT WE DO We’re more than insurance agents and claims representatives. We’re individuals with hopes, plans and passions. The biggest of which is helping people live smarter, safer lives. Doing so means continuing to re-imagine how we do what we do, the impact we can make on the world, ways we can each succeed in our own careers and actions we can take as a company that are good for all. To do that, we need all kinds of people – including lawyers, accountants, building engineers, project managers, marketing professionals, human resource specialists and so many more. WHO WE ARE – INCLUSIVE DIVERSITY    We hold each other accountable to encourage and embrace our collective differences. It’s our individual characteristics, values and beliefs, along with backgrounds and experiences that give us fresh perspective and purpose. We work harder, meet customer needs more effectively, share better, and identify more innovative ideas when we are accepted for who we are by the world around us. Our success comes from a chorus of many different voices. At Allstate, every voice counts.​ In our stand against racism, we’ve been making changes within Allstate. We’ve been listening, learning and engaging in change. We are focused on improving equity for all. Allstate is committed to long-term change not only in the way we conduct our business, but also for our employees. There’s a dynamic environment waiting for you here. You’ll find people with similar interests, as well as the many who’ll help expand your horizons. We believe in the power of connections. That’s why Allstate promotes diversity through a robust network of employee resource groups. It helps connect us all and supports our unique talents. Here are some of the available resource groups that actively support our employees: Abilities Beyond Limitations & Expectations African American Working Network Allstate Asian American Network Allstate Foster and Adoption Network Allstate PRIDE Allstate Veterans Engagement Team and Supporters Allstate Women’s Information Network Entrepreneurs at Allstate Families at Allstate Matter Native American Peoples at Allstate Professional Latino Allstate Network Young Professionals Organization WHY JOIN OUR COMPANY Allstate has been protecting people from life's uncertainties since 1931. We continuously develop and improve products and services so our customers can live well protected. For employees, we offer an environment that fosters innovative thinking and collaboration - where you'll be able to explore your ideas and feel proud of the work you do.  Our Benefits Allstate is dedicated to helping employees live happier and healthier lives. As a Fortune 100 company and industry leader, we provide a competitive salary and a benefits package that includes medical and dental insurance, tuition assistance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy.  Growth and Development We support your desire to grow and provide opportunities to learn, explore new horizons, and follow your passion in a meaningful career. From access to hundreds of learning opportunities to in-house networking and rotational work experiences, Allstate is a place where you can forge your own path and expand your personal and professional potential. 
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