Inside Total Loss Adjuster
- Employer
- Allstate Insurance Company
- Location
- Lone Tree, Colorado
- Salary
- Not Specified
- Closing date
- Oct 24, 2019
View more
- Category
- Claims
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Family Summary
The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Auto claims involve the evaluation and resolution of physical damages to vehicles.
Job Description
Under general supervision, this job is responsible for settling total loss claims by conducting vehicle valuations in situations where the settlement amount is disputed by the customer. This job is responsible for researching discrepancies, and reviewing and submitting any receipts or other documentation that affect vehicle valuation. This job is also responsible for delivering compassionate service that is fast, fair, and easy, to ensure customer retention and addressing any customer concerns or questions related to the settlement process. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual is also gaining experience and consistently meets band level behaviors, production, quality, and/or customer service goals. Use of Level CL2 should be limited to individuals with no estimating experience.
Key Responsibilities
Customer Service
- Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
File Documentation and Reporting
- Summarizes documents and enters into claim system notes
- Documents a claim file with notes, evaluations and decision making process
Negotiation and Settlement Guidance
- Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices
- Negotiates basic and occasionally moderately complex total loss settlements or salvage valuation
- Processes titles, including documentation, maintaining logs and contacting banks/lien holders
Key Responsibilities (Cont'd)
- Bachelors degree in related field preferred or equivalent experience
- Ability to interact effectively with internal or external customers and act with empathy
- Beginning to apply knowledge of insurance policy, coverage, and regulation
- Beginning to apply knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
- Beginning to apply industry knowledge to discipline practices, including best practices, to support the business unit
- Beginning to apply knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data
- Beginning to apply knowledge of standardized problem solving and preparation of basic reports for analysis
- Beginning to apply ability to leverage learned technical skills in support of team objectives
- Beginning to apply negotiation and/or arbitration skills
- Beginning to apply conflict management and problem resolution skills in managing internal and external customer relationships
- Ability to investigate, evaluate, negotiate and settle basic and occasionally moderately complex claims
- Provides individual decision making within authority limits
- Has and maintains all appropriate licenses and registrations for the role per state requirements
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Allstate generally does not sponsor individuals for employment-based visas for this position.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment
Company
- Website
- https://www.allstate.com/
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