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Claims Associate (Bilingual and Non-Bilingual)

Employer
Assurant
Location
Kingston, Ontario
Salary
Not Specified
Closing date
Nov 23, 2019

View more

Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Job Details

Loving your job matters

At Assurant we share a single purpose – to help protect the things that matter most to you.

This is an exciting time to join Assurant. With our cutting edge products and services, our forward-thinking leadership team, and our rapid expansion within the global market, we are poised to see many exciting changes in the next few years. This is your opportunity to be a part of it: to use your experience, your expertise and your passion to help us in our mission to ensure a safer, smarter, more comfortable world for the consumers of the future.

We partner with many Canadian retailers, financial institutions, automobile dealerships and manufacturers to offer a unique suite of protection and specialty insurance solutions. Millions of Canadians rely on our insurance coverage and protection services for products such as major appliances, mobile devices, cars, computers, credit and final arrangements.

Our Kingston Operation Center is looking for…

Claims Customer Specialists- As a Claims Customer Service Specialist you will have a direct impact on the customer’s satisfaction and experience with our company, products, and services.

Key responsibilities include verbally collecting pertinent information from the customer over the phone, provide empathy during difficult customer conversations, determining insurance coverage on each claim, multitasking through various systems and applications and providing the appropriate resolution based on Assurant’s company guidelines and values.

A Day in the Life

  • Handle incoming calls in a high-volume environment;
  • Respond to customer inquiries regarding service, billing, equipment, features, activations, product function and/or changes to account information.
  • Expected to meet and challenged to exceed, department standards with respect to Key Performance Indicators (quality of customer interactions, retention of customer products and services, efficiency of service delivery), resulting in world-class customer service;
  • Educate customers on the features and benefits of various products and services and make recommendations based on customer needs;
  • Adhere to compliance and call handling guidelines and schedule;
  • Ensure data accuracy and security;
  • Utilize internet, Microsoft Office and system tools
  • Relay customer feedback to supervisor in order to identify trends and situations requiring further investigation;
  • Other duties as assigned to fulfill business needs.

What's in it For You?

We stand behind our employees in a number of important ways. Take a sneak peek at what you can expect from a career at Assurant:

  • Customer Impact: Opportunities to create great customer experiences
  • Diversity and Inclusion: An open and supportive workplace for all individuals
  • Respect and Integrity: A culture of personal accountability and high ethical standards
  • Support for Success: Managers and coworkers committed to coaching, guidance and collaboration
  • Recognition: Recognition of significant contributions
  • Employee Benefits: Access to a variety of benefits (i.e. Health and Dental Benefits, Health Care Spending Account, Pension, Referrals etc..)
  • Work-Life Effectiveness: Innovative approaches to provide you with flexibility
  • Career Possibilities: Encouragement to explore your potential and contribute to your fullest

**Bilingual in English/French is a PLUS**


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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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