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Data & Analytics Manager

Employer
Allstate Insurance Company
Location
Northbrook, Illinois
Salary
Not Specified
Closing date
Oct 18, 2019

View more

Category
Actuary, Executive / Management
Job Type
Not Specified
Career Level
Not Specified

Job Details

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Family Summary


ARS Data Analytics organization is responsible for building Advanced Analytics and Business Intelligence solutions/capabilities and contributing to Roadside Services Business objectives by identifying and developing growth and profitability opportunities that enable Allstate Roadside Services to generate profitable market share growth. Turn data into actionable insights and improve business performance. Identify the highest-value opportunities, source the most relevant & trusted data, apply world-class analytics and modeling, and drive data driven decisions across ARS business units.

ARS Analytics & Insights team embraces three key, interdependent components; Data, Analytics, and Insights that will make ARS drive better business decisions. The ARS Analytics & Insights team is responsible for performing extensive data analysis including; ARS data comprehension, collect data, describe data, explore data, and deriving the right insights. The core functions of ARS Analytics & Insights team are 1) Understand what the real business problem is, 2) Create an analytic plan with hypotheses, 3) Collect data, 4) Gather insights, and 5) Make recommendations

Job Description

The Data Analytics Manager is responsible for sponsoring the design and implementation of highly complex technical and analytical solutions and reporting tools to solve very complex business problems. The individual develops innovative strategic solutions and conducts highly complex partner, operational and/or customer analysis that have a significant impact on the business. The Data Analytics Manager is responsible for conceptualizing the cutting edge analytical approaches, executing the high-volume complex advanced analytics services on an ongoing basis and developing the reusable solutions. The Data Analytics Manager needs to identify all of the possible data points to analyze and drive insights. Be a subject matter expert for assigned business unit and provide advice to business partners on the effective use of data and insights to make better business decisions.

Key Responsibilities

• Applies demonstrated knowledge of how ARS businesses function and what it takes to for ARS to be successful
• Interprets and draws conclusions from business data, demonstrating an understanding of overall business needs and desires that apply to a project or effort
• Serves as a subject matter expert in assigned domain and effectively work with internal ARS business units, Partners and providers to deliver the Reports, Metrics, Insights, and self-service capabilities
• Collaborate with ARS business users and analyze and manage business performance
• Perform an enablement role to facilitate Business Intelligence Developers and Data Scientists and in locating, understanding and selecting the appropriate ARS data and delivering the Reports, Metrics, Insights, Self-Service, and Models
• Translate business requirements and unstructured business issues into data analytic problems
• Maintain deep business domain expertise in the use of data sources and applications to conduct research and gather the business data & analytical requirements, research data, and perform data preparation
• Define, create, and maintain business Metadata, data mapping, and data lineage
• Troubleshoot data quality issues - identifying root cause/system & documentation/communication of resolution
• Create and maintain excellent data documentation that allows the data to be understood (Metadata) and leveraged for additional use.
• Create best practices for testing/profiling of data to ensure proper operation and accuracy

Data Analysis
 Directs the analysis of data to answer business questions using multiple tools
 Oversees efforts to perform a variety of complex to highly complex strategic analyses to identify trends and outliers that are statistically significant; communicates results and impact to management with recommendations to assist with future planning and prioritization
 Leads and directs efforts to identify and communicates how analytical results may contribute as inputs to models
 Utilizes data visualization tools and/or other analytics software to create reports for the team and/or management on the overall performance of one or more business segments
 Directs and leads complex custom analysis on data trends for on-going strategic work
 Makes changes to process based on results
 Creates measures to monitor the effectiveness of efforts in the category; coordinates with leadership around future direction

Key Responsibilities (Cont'd)

Development of Reports, Insights, & Self Service
 Serves as a subject matter expert in Partner domain and effectively work with internal ARS business units and Partners to deliver the Reports, Metrics, Market Insights, and self-service capabilities
 Leads and directs efforts to gather and refine requirements to be used in the development of Reports, Metrics, Market Insights, and self-service capabilities for collecting and sharing data
 Provides direction and communicates to leadership on large complex projects
 Leads and directs efforts to use a variety of tools and/or programming languages to build highly complex reporting, data visualization and/or analytical self service tools in order to share data and output of analytical and/or model efforts; researches best practices with other ARS and related industries
 Creates measures to monitor the effectiveness of efforts in the category; coordinates with leadership around future direction

Data Management
 Directs and leads the preparation of large amounts of highly complex inputs for use in analytical and/or modeling efforts
 Manages source system mapping and documentation of highly complex ETL efforts ans works with IT to deliver
 Understands data availability and quality (enterprise wide), performs root cause analysis and dependency analysis
 Provides expertise to peers and other ARSs on how to integrate data across various source systems
 Creates measures to monitor the effectiveness of efforts in the category; coordinates with leadership around future direction

People Management/Supervision
 Creates a productive and supportive work environment of highly engaged employees who create highly satisfied customers
 Ensures understanding of business objectives, results, processes, etc. with their direct reports
 Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
 Manages staff and effectively uses performance management to improve and/or reward employee performance's
 Completes performance corrective action plans and
 Participates in checkpoints, goal setting, and PDS
 Coaches employees on performance or behavior opportunities
 Interviews potential employees
 Monitors staffing levels and workloads
 Effectively coaches and provides development/career guidance for direct reports
 Administers company Human Resources policies

Job Qualifications

• Bachelor’s or Masters/MBA in a field such as Math, Business, Computer Science or Data Architecture
• Detailed knowledge of Roadside Network Operations in Insurance industry and a strong understanding of business processes, including business operations, business delivery models and business revenue models
• Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
• Applies highly advanced industry knowledge to discipline practices, including best practices, to support the business unit
• Applies highly advanced knowledge of reporting applications such as Business Objects, Tableau and PowerBI
• Applies highly advanced knowledge of various programming languages such as SQL, SAS, Java
• Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies highly advanced knowledge of problem solving and preparation of complex reports for analysis
• Applies highly advanced ability to leverage learned technical skills in support of team objectives
• Applies highly advanced negotiation and/or arbitration skills
• Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
• Applies highly advanced problem solving skills to continuously improve business outcomes
• Ability to assist leadership in achieving business unit objectives
• Applies highly advanced knowledge of training facilitation and coaching skills
• Ability to investigate, evaluate and settle highly complex claims
• Provides highly advanced individual decision making within authority limits
• Works within highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
• Effectively communicate technical analyses and results to analytics leaders
• Strong communication skills with the ability to explain technical data analysis results to business people and business processes, challenges and issues to technical people
• Excellent SQL skills, comfortable using a data access tool such as Toad, and Oracle PL/SQL
• Hands-on development of rich and complex information dashboards, reports and visualizations using Tableau
• Experience using SAS, R, SPSS or other programming language.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.


Company

COMPANY INFORMATION The Allstate Corporation (NYSE: ALL) protects people from life's uncertainties with more than 113 million proprietary policies. Allstate offers a broad array of protection products through multiple brands and diverse distribution channels, including auto, home, life and other insurance offered through its Allstate, Esurance, Encompass, SquareTrade and Answer Financial brands. Allstate is widely known from the slogan "You're in Good Hands with Allstate." The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. In 2023, Allstate was number 84 on the Fortune 500 list of largest companies in America. WHAT WE DO We’re more than insurance agents and claims representatives. We’re individuals with hopes, plans and passions. The biggest of which is helping people live smarter, safer lives. Doing so means continuing to re-imagine how we do what we do, the impact we can make on the world, ways we can each succeed in our own careers and actions we can take as a company that are good for all. To do that, we need all kinds of people – including lawyers, accountants, building engineers, project managers, marketing professionals, human resource specialists and so many more. WHO WE ARE – INCLUSIVE DIVERSITY    We hold each other accountable to encourage and embrace our collective differences. It’s our individual characteristics, values and beliefs, along with backgrounds and experiences that give us fresh perspective and purpose. We work harder, meet customer needs more effectively, share better, and identify more innovative ideas when we are accepted for who we are by the world around us. Our success comes from a chorus of many different voices. At Allstate, every voice counts.​ In our stand against racism, we’ve been making changes within Allstate. We’ve been listening, learning and engaging in change. We are focused on improving equity for all. Allstate is committed to long-term change not only in the way we conduct our business, but also for our employees. There’s a dynamic environment waiting for you here. You’ll find people with similar interests, as well as the many who’ll help expand your horizons. We believe in the power of connections. That’s why Allstate promotes diversity through a robust network of employee resource groups. It helps connect us all and supports our unique talents. Here are some of the available resource groups that actively support our employees: Abilities Beyond Limitations & Expectations African American Working Network Allstate Asian American Network Allstate Foster and Adoption Network Allstate PRIDE Allstate Veterans Engagement Team and Supporters Allstate Women’s Information Network Entrepreneurs at Allstate Families at Allstate Matter Native American Peoples at Allstate Professional Latino Allstate Network Young Professionals Organization WHY JOIN OUR COMPANY Allstate has been protecting people from life's uncertainties since 1931. We continuously develop and improve products and services so our customers can live well protected. For employees, we offer an environment that fosters innovative thinking and collaboration - where you'll be able to explore your ideas and feel proud of the work you do.  Our Benefits Allstate is dedicated to helping employees live happier and healthier lives. As a Fortune 100 company and industry leader, we provide a competitive salary and a benefits package that includes medical and dental insurance, tuition assistance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy.  Growth and Development We support your desire to grow and provide opportunities to learn, explore new horizons, and follow your passion in a meaningful career. From access to hundreds of learning opportunities to in-house networking and rotational work experiences, Allstate is a place where you can forge your own path and expand your personal and professional potential. 
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