Customer Care Representative (Final Expense-New Business)
- Employer
- Assurant
- Location
- Rapid City, South Dakota
- Salary
- Not Specified
- Closing date
- Oct 23, 2019
View more
- Category
- Customer Service
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
This position works under direct Supervision and provides entry and intermediate level support functions for Customer Service and Agency Teams.Tasks may vary.Customer Care Associate I reps have direct communications with internal & external customers by various channels.
ESSENTIAL DUTIES AND ACCOUNTABILITIES:
- Basic data entry
- Basic communications with external customers, agents & funeral homes including inbound and outbound phone calls
- Includes document handling and review to prepare files for processing
- Preparing documents for mailings
- Processing a limited variety of tasks or functions such as processing new business, maintaining policy files, paying claims, maintaining agent demographic information.
- Prepares correspondence using standard templates
- Follows standard screens and procedures to perform most tasks
- Complete various internet searches
- Attend required training
- Collaborate with team and department members by attending team meetings and other company activities
- Ability to adjust to new or changing business needs
QUALIFICATIONS:
High School Graduate / GED
Experience working in an office environment
-
Good verbal and written communication skills
- Professional appearance
- Must be able to work in a fast paced environment
- Single focused but flexibility to complete various tasks
- Ability to follow instructions, procedures and guidelines to perform tasks
- Exhibits qualities of integrity, reliability and trust
- Strong work ethic
- Focus on quality
- Flexibility with schedule, work and team environments
- Basic Insurance Knowledge (preferred)
Company
At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.
The brands people trust ... trust Assurant.
We help our clients connect and protect over 300 million consumers around the world.
We have 125 years of experience, 14,000 employees and operate in 21 countries.
Our unwavering purpose
We protect what matters most.
Our uncompromising values
Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.
COMMON SENSE
We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.
COMMON DECENCY
We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.
UNCOMMON THINKING
We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.
COMMON RESULTS
We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.
- Website
- https://jobs.assurant.com/
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