Associate Claims Service Representative

As an Associate Claims Service Representative, you’ll put your skills and talents along with our training to work; as you review, research, and process claim payments to funeral homes or beneficiaries after a loved one has passed. This is a job that calls on you to be thoughtful, resourceful, team-driven and customer-focused. In this role, you will also handle in bound phone calls from funeral homes and loved ones requesting claim status or reporting a passing; as well as, insured’s wishing to cash in or cancel their policies.

This position is full-time (40 hours/week) Hours of operation are Monday through Friday from 7:00 am to 6:00pm. It may be necessary, given the business need, to work occasional overtime.

Key Responsibilities:

• Review, research, and analyze claim paperwork to ensure all requirements are met before processing payments.
• Provide positive experiences to our customers via in-bound phone calls (20-60 per day)
• Communicate through correspondence with team members and funeral homes regarding claim payment or required information using clear, simple language to ensure understanding.
• Processes cancellation requests.
• Research aged claims for proof of passing.
• Sets up and assign new policy numbers on older business.
• Requests medical records from doctor’s offices.
• Compares at need to preneed funeral contracts.

Skills & Qualifications:

• Detail Oriented.
• Analyzes documentation and make self-empowered decisions on how to process a claim.
• Thrives in a fast-paced environment.
• Ability to adapt easily as procedure/client needs change.
• Customer focused.
• Excellent reading comprehension.
• Critical thinking and decision-making skills.
• Ability to handle multiple tasks and prioritize.
• Negotiating skills are important, particularly when two parties differ over the validity of a filing or the information needed to settle a claim.

Key Competencies & Soft Skills:

• Empathy
• Adaptable
• Tenacity
• Ingenuity
• Positive attitude
• Self-motivated

Basic Qualifications:

• High school diploma or GED

Department & Supervisors:

An Associate Claims Service Representative is a part of the Terminations Department, which is made up of approximately 32-35 team members. The Terminations Department operates under the Preneed Division of Assurant, which is pre-funded funeral arrangements. This department is responsible for anything that terminates a policy or is the end of a life cycle of a policy. This team is led by three Supervisors who report to the Department Manager.

Company Overview:

With locations across the country, Assurant is a Fortune 300 company, offering a full line of insurance products helping protect what matters most to our customers. Assurant takes pride in being actively involved in the community by assisting a number of local organizations. Our benefits package includes high-quality medical, dental and vision coverage, short-term and long-term disability insurance and more. If you are dreaming of a great career with a great company where you can have an impact within the company and with our customers, we can offer you just that!

We recognize our most valuable asset is our employees. As we continue to grow we are looking for individuals that will help us provide the best customer experience and support a thriving business. We provide extensive training and a highly supportive environment for all our Claims team members. This is your opportunity to make a difference, grow your career.

Location:

440 Mount Rushmore Road; Rapid City, SD

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