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Field Personal Property Claims Specialist (Contents) - Los Angeles, CA

Employer
Liberty Mutual Insurance
Location
Los Angeles, California
Salary
Not Specified
Closing date
Oct 14, 2019

View more

Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Job Details

Advance your career at Liberty Mutual - A Fortune 100 Company!

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? If so, this opportunity could be for you!

Liberty Mutual’s Large Loss Claims Property team has an immediate opening for a Personal Property Claims Specialist. As a Claims Specialist, you will manage, investigate and resolve assigned Property Contents claims under general supervision. Responsibilities include: capturing and creating an inventory of damaged/lost contents while on site, working with various vendors and ensuring that quality customer service is provided via face to face and phone interactions.

This position is located in Los Angeles, CA or Portland, OR.

NOTE: The actual level / grade for this role will depend on the candidate’s overall experience and skill level.

Responsibilities:

  • Responsible for claims handling personal property losses to include large loss.

  • Works in concert with large loss adjusters for scheduling, inventorying, adjustment and relocation assistance.

  • Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.

  • Develops expert list/websites for various product categories. Utilizes multiple third-party vendors for pricing. Documents the file accordingly.

  • Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options.

  • Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.

  • Ability to travel domestically up to 75% of the time (M-F *)

  • *May be called upon for catastrophe duty in which weekends maybe required.

  • May provide assistance on files handled by Claims Representatives in other organizations with-in person inspections or policyholder contact when needed.

  • Attends product seminars/shows to build personal property expertise.

Qualifications:

  • Strong written and oral communications skills required.

  • Experience in handling contents claims highly preferred (Large Loss).

  • Good interpersonal, analytical and negotiation skills required

  • Customer service experience preferred

  • Knowledge of coverages provided within various homeowner policies.

  • Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.

  • The capabilities, skills and knowledge required is normally acquired through a Bachelor’s degree or equivalent experience and 18-24 months of directly related experience.

  • Ability to obtain proper licensing as required.

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Company

When people have a sense of security, they are free to relax, venture out, and live their lives. This is the feeling Liberty Mutual brings to the world every day. Founded in 1912, we are a global leader in property and casualty insurance, focused on protecting and preserving the lives and dreams of customers in more than 30 countries. With over 50,000 employees throughout the world, we offer you the chance to work for an evolving, growing company with a deep sense of humanity and a commitment to diversity and philanthropy. Join our team and go to work knowing that what you do matters. Because really it does.

 

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