Broker Dealer Operations Sales Support Analyst
- Employer
- Allstate Insurance Company
- Location
- Chicago, Illinois
- Salary
- Not Specified
- Closing date
- Oct 19, 2019
View more
- Category
- IT , Operations, Sales
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Job Family Summary
The Broker Dealer Sales Support Department is the primary in-bound call and service center for the broker-dealer. It assists RRs and customers with all pre- and post-sale support via phone, e-mail, and fax. Primary oversight is the servicing of brokerage accounts and trading activity.
Job Summary
This position provides pre-sale and post-sale service to PFRs via telephone by answering questions and processing requests and placing securities trades. The position also serves as a liaison between the broker dealer clearing firm and various product providers.
Key Responsibilities
- Handle pre and post-sale calls and requests from customers and PFRs on brokerage accounts and all direct mutual fund, annuity and variable life insurance accounts; providing outstanding service to increase asset sales and retention in-line with organizational goals
- Place trades on mutual funds, stocks, UITs and bonds for customers and PFRs
- Ensure compliance with FINRA books and records requirements, respond to internal and regulatory audit requests and update procedures, as necessary
- Establish bank-lines for customers to quickly facilitate EFTs and wires
- Process IRA one-time and non-qualified distributions
- Educate PFRs and customer on paperwork requirements for new account openings and on-going servicing
- Handle death-of-account-owner situations by establishing estate accounts and following proper protocol
Key Responsibilities Cont.
- Facilitate PIP and SWP instructions and monitor them going forward
- Make trade corrections and create/send invoices to PFRs, also handle appeals
- Draft letters of indemnity to correct transactions at direct product providers
- Promote the use of available technology, including Wealthscape and Wealthscape Investor
- Verify that proper breakpoint charges were given on mutual fund sales and correct trades, if necessary
- Ensure accurate rules are followed in regards to mutual fund swaps, switches and reinstatements
- Notify reps of re-org notifications, municipal bond notices, warrants/rights offerings and tender offers
- Sell-out security positions to satisfy debit balances, clean-up low value brokerage accounts
- Obtain proper requirements to make sure beneficiary designations are approved
- Make changes to customer accounts; including name, address and investment objectives
- Handle jurisdiction, licensing and proper state registration assignments
- Complete special projects and tasks as assigned by Manager or Senior Leaders
Job Qualifications
- FINRA Series 7 and 63 required or the ability to acquire in the timeframe set forth by AFS, LLC.
- Excellent verbal communication skills
- Outstanding customer service ability
- Knowledge of securities industry, including books and records, rules and regulations, product types and market trading functionality
- Proficiency in Microsoft Office applications
- Analytical and problem solving skills
- Ability to work independently and as a team in making decisions in-line with organizational goals and expectations
- Bachelor’s degree or related industry experience preferred
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Allstate generally does not sponsor individuals for employment-based visas for this position.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment
Company
- Website
- https://www.allstate.com/
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