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Systems Analyst II

Employer
ICW Group
Location
San Diego, California
Salary
Not Specified
Closing date
Dec 3, 2019

View more

Category
IT
Job Type
Not Specified
Career Level
Not Specified

Job Details

The purpose of this job is to support, implement, maintain, and improve applications and integrations for the business in a cost-effective, secure, high-performing and customer-centric manner. This position exists to collaborate with all IT stakeholders to enable business to achieve its goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides application technical support to Program Teams.

  • Learns business processes as they pertain to application and integration workflow.
  • Troubleshoots and resolves application and integration related incidents and problems.
  • Formulates and presents solutions to application issues.
  • Remediates simple application issues and runs it through the team’s delivery cycle.
  • Documents incidents and problems with appropriate level of detail.

Improves the supportability and maintainability of insurance systems.

  • Analyzes support pain points and provides solutions to address the commonly recurring incidents.
  • Participates in design and development cycle of the team.
  • Advocates the inclusion of appropriate non-functional requirements in order to enhance business processes, operations, and information process flow.
  • Addresses issues proactively by implementing technical improvements.
  • Assists the program team in release activities.
  • Documents the disposition of production deployments to provide accurate metrics.

SUPERVISORY RESPONSIBILITIES

Not applicable

EDUCATION AND EXPERIENCE

Bachelor's degree from four-year college or university; Computer Science, Information Systems, or related degree preferred; or equivalent combination of education and work experience. Minimum 2 years of relevant technical or business work experience, with a minimum of 2 years related experience in information systems design and analysis required.

CERTIFICATES, LICENSES, REGISTRATIONS

Insurance Certifications NTH (CPCU, ARM, AIC, AINS) and domain expertise: CSM or CSPO preferred. ITIL certification required. Specialized certifications in MuleSoft and SAP systems, specifically FI, CD, ICM, and/or BP may be required.

KNOWLEDGE AND SKILLS

Knowledge of insurance industry preferred. Knowledge of ITIL Framework and Best Practices is required. Familiarity with Application Performance and Monitoring (APM) and Profiling tools. Ability to diagram critical processes for a particular application/integration. Ability to create intermediate SQL and Splunk queries, and utilize/create simple dashboards for support purposes. Intermediate understanding of common non-functional requirements for supportability and maintainability. Intermediate understanding of system engineering, object-oriented design, information risk and security guidelines, and architecture standards. Intermediate understanding of API standards for communicating and integration between applications. Intermediate understanding of the Software Development Life Cycle (SDLC) framework and its corresponding artifacts as it pertains to ICW. Intermediate understanding of the different infrastructure and application components as they relate to a particular application and/or integration for a specific Line of Business/Program team.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently will sit, stand, walk, and bend during working hours. Requires manual and finger dexterity and eye-hand coordination. May be required to lift light objects. Requires normal or corrected vision and hearing corrected to a normal range.

COMPETENCY LEVEL

This position maps to the Individual Contributor level; additional competencies required: Business Thinking, Result Orientation, Positive Impact

Company

 

ICW Header

 

Headquartered in San Diego, ICW Group is a multi-line insurer that provides coverage solutions to businesses through a network of independent agents and brokers. ICW Group offers three types of insurance—workers' compensation, earthquake and auto insurance. Known for meeting the needs of its policyholders, ICW Group prides itself on providing service that is truly customer-centric. In recent years, ICW Group has earned a reputation for helping policyholders achieve fewer and less costly claims. The company accomplishes this through extensive risk management expertise, highly proactive claims handling, and aggressive fraud monitoring.

At ICW Group, our focus and passion is offering great insurance products, services and experiences. We honor our commitments to our customers, our communities and each other to ensure that you have a better today and a safer tomorrow. With our home office in sunny San Diego, CA and with 10 branches across the U.S., ICW Group has over 40 years of experience in property and casualty insurance. Our passionate and creative team members are the power behind our successful business. 

A strategic investment in innovation today is critical to our success in the future. Our leaders welcome people who are eager to bring the power of innovation, the willingness to try something different or adopt a new approach or technology as we evolve to meet the needs of our customers and agents. Our culture fosters experimentation in models, processes, and products in an effort to move forward and help shape not only ICW Group’s future but the insurance marketplace as a whole. 

ICW Group is committed to the satisfaction of our customers and recognizes that satisfied, contributing Team Members are the foundation of a superior customer experience. With a team of 880, our enterprise is sized just right to provide broad challenging job responsibilities in a more personal environment. An important part of this personal approach to your success is our commitment to health and wellness. We provide a comprehensive program to help you maintain your total health because we believe that being at your personal and professional best is important to you and your family. 

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