Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under moderate supervision, this position is responsible for creating customer appointments for multiple Risk Control Consultants. This job does not manage staff.

Marketing Description
The Risk Control Resource Center is a great place to learn about processes that support our business. Core functions managed by the team, along with ongoing projects contribute to the development of our team members. The work is challenging, varied and offers opportunities to partner and interact with internal and external customers.


Primary Job Duties & Responsibilities
Responsible for creating customer inspection appointments for Risk Control Consultants, including but not limited to Boiler and Machinery, Inside Desk, Residual Market divisions . Establishes customer contact, provides information on nature of the survey visit. Responsible for scheduling appointment. Provides confirmation to consultant for set appointment. Other duties as assigned.

Minimum Qualifications
High School Education or equivalent required 2 years of outbound call handling required Strong communication and problem resolution skills required Experience with call center or providing telephone customer service required Microsoft Office and data entry experience required

Education, Work Experience & Knowledge
Corporate work environment experience preferred 5 years of outbound call handling preferred

Job Specific & Technical Skills & Competencies
Problem resolution experience preferred, ability to deal with all types of customers Outlook experience preferred

Physical Requirements
Operates standard office equipment (Frequently) Sitting (Can stand at will) (Frequently) Use of Keyboards, Sporadic 10-Key (Frequently)

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.