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Client Relations

Employer
Assurant
Location
Bothell, Washington State
Salary
Not Specified
Closing date
Nov 17, 2019

View more

Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details

IQ Data International, DBA Assurant Recovery Solutions is a wholly owned subsidiary of Assurant, a Fortune 300 company and a member of the S&P 500. We are an established leader in the Asset Recovery Industry where we service property managers across the U.S. exclusively.

Responsibilities;

In this role, you will be the primary point of contact for resolving our client's issues with their listings.

  • Answering Inbound calls from our clients
  • Making outbound calls regarding client files
  • Receiving and responding to emails from our clients as well as internal customers
  • Working through requests from our Compliance, Legal, Collections, and Sales teams to resolve consumer and client concerns
  • Establishing good rapport and relationships with our clients through pro-active and prompt communication

Qualifications:

  • Must be able to type of 40 wpm.
  • Able to conduct professional communication with clients, via e-mail and phone when necessary.
  • Complete written client requests, account updates/data entry updates, efficiently and accurately.
  • Ability to multi-task within several programs while maintaining accuracy


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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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