Claims Supervisor (Property and Casualty)

Are you looking for a dynamic workplace where you can assist our Claims Department in providing best in class customer service?  Health insurance coverage begins the first day of employment, 401K with employer match, paid holidays, generous paid time off accruals and much more!

As a Claims Supervisor you will provide critical support to the Claims Manager in providing superior service to our customers. You will have a small number of direct reports with entry level to intermediate skill levels. You will train, coach, and develop Claims Associates. This role places special emphasis on providing prompt, effective claim handling and service to all policyholders and claimants, while complying with appropriate policies and guidelines. 

Essential Functions:  The following duty statements are illustrative of essential functions of the job.

Claim Assignment: Provides direction and follow-up instructions to Claims Associates on assigned claims. Assists assigned Associates in the resolution of coverage and other claim related issues as required. Makes recommendations to the Claims Manager as needed.

Claim Handling: Ensures that investigation is completed timely on claims to assigned Claims Associates. Provides direction and guidance to the Claims Associates in gathering information necessary to ensure fair and prompt resolution of claims. Evaluates Claims Associates' claims on an ongoing basis and makes recommendations as necessary to facilitate final claim disposition. Delegate authority appropriately to Claims Associates. Ensures investigations are conducted appropriately and claims are concluded within the appropriate standard, as defined by appropriate guidelines. 

Diary and File Review: Maintains a current diary on all claims with exposure. Delegates authority to appropriate Claims Associates, as needed. Conducts periodic spot checks of claim files not being followed on a regular diary to ensure compliance with internal and external procedures and guidelines. 

Training: Assists in identifying training needs for individual assigned Claim Adjusters. Aids in the development, administration and evaluating of training aids and programs to achieve this objective. 

Talent Management:  Assists in the preparation and administering of performance reviews for direct reports. Assist with interviewing applicants and makes recommendations for new hires. May also be involved in disciplinary action and/or terminations. 

Additional Responsibilities

Remains current with emerging industry requirements in order to recommend appropriate business solutions. Performs other duties as assigned. 

Interpersonal Competencies

• Superior verbal and written communication skills used to interact with all levels of internal and external customers. Ability to interact with others in one-on-one situations in order to identify areas of opportunity and provide training/coaching.
• Computer literacy and ability to use applicable software. 

Self-Management Competencies

• Strong project management and organization skills 
• Multi-tasking ability within a dynamic business environment
• Strong analytical and problem-solving skills
• Effective and timely decision-making skills

Training, Education, Certifications, and Work Experience

• Bachelor’s degree preferred, plus 5+ years of property and casualty claims handling experience or a comparable combination of education and experience. 
• 3+ years of supervisory or management experience. 
• Demonstrated technical expertise in claims management.
• Thorough knowledge and understanding of the homeowner policies and endorsements. 
• Appropriate licensing in the States in which the position operates.
• Insurance certificates, courses, or professional designations preferred.
• Computer literacy and ability to use applicable software.
• Ability to be flexible and prioritize multiple tasks.