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Help Desk Technician

Employer
FCCI Insurance Group
Location
Ridgeland, Mississippi
Salary
Not Specified
Closing date
Nov 5, 2019

View more

Category
IT
Job Type
Full Time
Career Level
Not Specified

Job Details

FCCI Insurance Group is a trusted provider of comprehensive property & casualty coverage in 19 states. We are a successful and growing organization built on the strength of our guiding principles. Our mission, corporate philosophy and core values are all indicators of the manner in which our employees conduct business every day. FCCI has a reputation for excellence in products, services and employees – and it’s a great place to work!

We are seeking an experienced Help Desk Technician to provide desktop, application, hardware/software, and network support to internal customers via our service desk. The selected candidate will provide phone support for Tier 1 and Tier 2 issues to a large population of local and remote system users. Our Technician will also install hardware/software, troubleshoot network and connectivity issues at the desktop, and provide training to end users when necessary. The position also includes duties such as employee moves, telecommuter home office setups, maintaining and updating documentation, inventory and asset management, and overseeing outside technician repairs. Position located at our Gulf Coast Regional Office in Ridgeland, MS.

Education and Qualifications
  • Associate's Degree in Computer Science or related
  • Minimum of One years’ experience in network configuration, troubleshooting techniques, Microsoft applications, imaging software, and equipment repair techniques; additional (3-4) years’ experience strongly preferred.
  • Excellent customer service skills
  • Willingness to travel to regional and field employee offices
  • Ability to be on-call during evenings and weekends, as needed
  • Willingness to alter work hours (for system maintenance / upgrades)
  • Ability to lift 40 lbs with or without accommodation
  • MCDST or A+ Certification is preferred
  • ITIL Certification recommended

In exchange for your talents, FCCI offers competitive salaries and an excellent benefits package including bonus potential.

Please apply via our website at www.fcci-group.com/careers.

EOE / Drug Free Workplace

Company

See what FCCI has to offer you!

Begin a Rewarding Career at FCCI

FCCI strives to hire individuals who are committed to providing customers with the highest level of service. FCCI employees are dedicated, goal-oriented team players. If you share the belief that customers deserve only the best, FCCI can provide outstanding career options, excellent compensation, and one of the most comprehensive benefit packages in any industry. At FCCI, we provide the foundation for your success.

Corporate Philosophy

Customer Service - in two words that's FCCI's corporate philosophy. In today's competitive environment, we at FCCI believe in going a step beyond the expected to ensure our customers are satisfied. FCCI is a proponent of customer service excellence. It's more than just lip service; it's an attitude that is shared by every employee. Many in-house customer service courses are offered to employees company wide and customized, departmental courses are also available. We work together in teams to serve the needs of our customers quickly and efficiently.

Career Development

A Rewarding Career Starts at FCCI At FCCI, the company's success is attributed to its employee-oriented philosophy. FCCI's corporate environment supports values of critical importance to employees: individual growth through recognition of achievements, consistency in management, job stability, and competitive salary and benefits.

In Pursuit of Excellence FCCI employees work hard to reach their full potential both as individual employees and collectively as a company. This is done through state-of-the-art training and development in the classroom, on the job, or through FCCI reference materials, self-study audio and video courses, and a selection of specialized clubs. Whether you are just embarking on your career or are already a seasoned professional, you'll find a job at FCCI both challenging and rewarding.

Benefits

Taking Care of Our Employees The benefit options offered to FCCI employees are very competitive and comprehensive and include:

  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Disability Insurance
  • Retirement Plan
  • Education Reimbursement
  • Education Bonus Program
  • Flex Time
  • Business Casual Dress
  • Personal Time
  • Paid Holidays
  • Profit Through Performance
  • Employee Assistance Program
  • And much, much more
Company info
Website

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