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Senior Claims Representative - Commercial Transportation 10+yrs Experience Required

Employer
Qeo Insurance Group
Location
Dallas / Ft Worth area
Salary
Not specified
Closing date
Nov 19, 2019

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Category
Claims
Job Type
Full Time
Career Level
Experienced (Non-Manager)

Job Details

Commercial Transportation Senior Claims Representative –

10+ yrs Experience

General Description:

The Senior Claims Representative (SCR) uses their claims handling knowledge and experience to investigate, evaluate, negotiate, settle and/or resolve all aspects of medium complexity first and third party commercial auto claims, including all property damages and bodily injuries. The SCR will handle various claims arising across multiple jurisdictions, and their claims handling is expected to comply with all applicable laws and regulations, as well as to comply with QEO’s internal claims handling guidelines, policies and procedures. The SCR will be responsible for developing strategic action plans for each claim handled, in order to provide an outline to resolve the claims as quickly as possible. It is essential that the SCR promotes the success of the organization through development of relationships with agencies, policyholders and employees.

Primary Responsibilities/Essential Functions

  • Collaborate and communicate with agents, policyholders and internal stakeholders on claims of medium complexity/severity and book of business.
  • Investigate losses, identify coverage, evaluate liability and damages, review and analyze documents and legal pleadings.
  • Develop plan of action to proactively conclude claims, timely evaluate damages, engage other parties in negotiations and settle claims pursuant to guidelines.
  • Determine need for, identify and engage external resources as needed to execute proper resolutions while monitoring and controlling costs.
  • Collaborate with counsel to manage litigated claims, ensuring timely and cost effective outcomes.
  • Review and interpret commercial insurance policies and accordingly communicate coverage issues verbally and in writing.
  • Promptly investigates all assigned claims for coverage, liability assessment, damages evaluation and subrogation/contribution.
  • Within granted authority, establishes appropriate loss and expense reserves with documented rationale. Maintains and adjusts reserves over the life of the claim to reflect changes in exposure. Notifies appropriate claim management when exposure exceeds authority. Negotiates claims resolution within granted authority.
  • Works collaboratively with internal and external business partners in investigating and reaching appropriate disposition of all claims.
  • Maintains a strong working knowledge of regulatory and jurisdictional requirements.
  • Demonstrates technical proficiency through timely, consistent execution of best claim practices and established claims handling guidelines.
  • Communicates effectively with internal and external customers on claims and account issues.
  • Potential local travel
  • Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Knowledge, Skills and Experience Required:

  • Bachelor’s Degree Preferred.
  • TEN (10) years minimum prior experience as an commercial transportation adjuster
  • Excellent organizational skills including the ability to multi-task and prioritize duties
  • Excellent communication skills (both oral and written)
  • Exceptional customer service skills
  • Proficient in basic computer skills

Company

QEO’s commercial automobile insurance products are distributed through independent agents. QEO is a turnkey MGA providing Underwriting, Policy Administration, Loss Control, Claims Administration, and Actuarial services.

If working with smart, driven individuals in an entrepreneurial and innovative team sounds like your ideal work environment, then QEO may be the right career choice for you. QEO has a strong legacy of success in business. We pride ourselves on excellence in all that we do, with the vision to lead in the insurance industry. QEO offers competitive pay and benefits for our associates. If you’re looking for a great place to start or build your commercial insurance career, we look forward to speaking with you.

Company info
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