AmTrust Specialty Risk is a leading global provider of insurance and reinsurance for manufacturers, distributors, retailers, financial institutions and third-party administrators. We specialize in insurance solutions across sectors such as Automotive, RV, Powersports, Marine, Consumer, Mobile, Commercial and Financial. Our industry-leading partnerships and underwriting expertise, combined with niche marketing knowledge, allow us to develop customized insurance programs that will drive your business forward, increase market penetration and enhance customer satisfaction.

As a Technical Operations Manager, you will serve as a champion for the customer and primary point of contact for technical operations during the implementation and production phases. You will work directly with customer-facing staff and technical teams across multiple business groups to maintain and execute an operational runbook for assigned systems, coordinate change management activities, oversee incident and problem processes, monitor adherence to contractual SLAs, identify cost reduction opportunities, and drive improvement of service delivery processes. Additionally, using various software applications, you will be responsible for developing and presenting operational metrics and reports that reflect the health of solutions and efficiency of service delivery processes in support of them.

• Serve as a technical liaison between the Client, Business groups and Development
• Understand business and client requirements and propose solutions
• Requirements gathering, analysis and management with subsequent creation of requirements documents such as Business requirements document (BRD), Functional Requirements Documents (FRD), Functional Specifications Document (FSD), Use Case Documents (USD)
• Identifies opportunities to streamline operations and enhance service delivery
• Takes ownership of responsibilities, working individually or with teams to accomplish goals
• Ability to multi task, given various task assignments, assisting management in prioritization of tasks'
• Works with all departments throughout the product delivery cycle to ensure project dates are met and ensure timely completion of Product Analyst deliverable(s)
• Be the Voice of the Client
• Identifies opportunities to streamline operations and enhance service delivery

• 3+ years of experience in the BI/BA/BSA/DBA field .
• 2+ years’ of Client facing experience
• Comfortable in an ambiguous, ever changing environment
• Ability to travel as required
• Strong knowledge of business finance, marketing, and negotiation
• Strong written and interpersonal communication skills with both customers and within the corporation
• Strong presentation skills
• Exceptional customer service skills
• Self-motivated, innovative and able to work autonomously with little direction
• Professional demeanor
• Ability to be the voice of the customer
• Strong multitasking skill
• Strong analysis and troubleshooting skills and experience
• Self-starter who is excited about learning new technology

What We Offer:

AmTrust Financial Services offers a great work environment, competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical and Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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