AmTrust Financial Services
 

Technology Operations Specialist I - remote


Overview

AmTrust Specialty Risk is a leading global provider of insurance and reinsurance for manufacturers, distributors, retailers, financial institutions and third-party administrators. We specialize in insurance solutions across sectors such as Automotive, RV, Powersports, Marine, Consumer, Mobile, Commercial and Financial. Our industry-leading partnerships and underwriting expertise, combined with niche marketing knowledge, allow us to develop customized insurance programs that will drive your business forward, increase market penetration and enhance customer satisfaction.

As a Technical Operations Specialist, you will serve as a champion for the customer and primary point of contact for technical operations during the implementation and production phases. You will work directly with customer-facing staff and technical teams across multiple business groups to maintain and execute an operational runbook for assigned systems, coordinate change management activities, oversee incident and problem processes, monitor adherence to contractual SLAs, identify cost reduction opportunities, and drive improvement of service delivery processes. Additionally, using various software applications, you will be responsible for developing and presenting operational metrics and reports that reflect the health of solutions and efficiency of service delivery processes in support of them.

Responsibilities

  • Serve as a technical liaison between the Client, Business groups and Development
  • Understand business and client requirements and propose solutions
  • Requirements gathering, analysis and management with subsequent creation of requirements documents such as Business requirements document (BRD), Functional Requirements Documents (FRD), Functional Specifications Document (FSD), Use Case Documents (USD)
  • Identifies opportunities to streamline operations and enhance service delivery
  • Takes ownership of responsibilities, working individually or with teams to accomplish goals
  • Ability to multi task, given various task assignments, assisting management in prioritization of tasks'
  • Works with all departments throughout the product delivery cycle to ensure project dates are met and ensure timely completion of Product Analyst deliverable(s)
  • Be the Voice of the Client
  • Identifies opportunities to streamline operations and enhance service delivery
Qualifications

  • Comfortable in an ambiguous, ever changing environment
  • Ability to travel as required
  • Strong knowledge of business finance, marketing, and negotiation
  • Strong written and interpersonal communication skills with both customers and within the corporation
  • Strong presentation skills
  • Exceptional customer service skills
  • Self-motivated, innovative and able to work autonomously with little direction
  • Professional demeanor
  • Ability to be the voice of the customer
  • Strong multitasking skill
  • Strong analysis and troubleshooting skills and experience
  • Self-starter who is excited about learning new technology

What We Offer:

AmTrust Financial Services offers a great work environment, competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical and Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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About AmTrust Financial Services

 

AmTrust Financial Services, Inc. was founded in 1998 to provide property and casualty insurance to small businesses. Through acquisitions and organic growth, AmTrust Financial Services has since grown to become a multinational property and casualty insurer specializing in coverage for small to mid-sized businesses. Our financial stability is based upon a philosophy of niche diversity with a focus on low-hazard risk.

Since its inception, AmTrust has crafted a balanced portfolio of insurance products including:

  • Multiline Small Business Insurance
  • Warranty and Specialty Risk Insurance
  • Specialty Program Business Insurance

In November 2006, the company became publicly traded on the NASDAQ Global Market under the symbol AFSI. With extensive underwriting experience and a prestigious "A" (Excellent) Financial Size "XI" rating from A.M. Best, AmTrust has earned a reputation as an innovative, technology driven provider of insurance products. Our commitment to excellence is the common thread connecting each of our businesses.