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Agency Retention Specialist

Employer
Gainsco Auto Insurance
Location
Dallas, Texas
Salary
Not Specified
Closing date
Nov 17, 2019

View more

Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details

Are You Driven?® We Are.

We are a company of driven, enthusiastic and determined people. We celebrate achievement and success. We foster innovation, determination and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make on a daily basis. At GAINSCO, it is our people that set us apart.

If you are looking for a place where you can make a difference, perceive how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.

Why Join GAINSCO?

By joining GAINSCO, you become part of a dynamic and growing organization that has been recognized as a Top Workplace in both our Dallas and Miami offices.

GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a champion with GAINSCO.

What does an AGENCY RETENTION SPECIALIST do?

  • Responsible for effectively retaining customers by establishing new customer relationships and strengthening existing customer relationships. Listening to customer, addressing concerns and educating customers on product offerings. Retrieves and services incoming emails, faxes, calls. Responsible for driving campaigns/ other customer retention initiatives as directed.
  • Performs proactive outbound service and retention, solicits qualified customers for product sales and/or conversion opportunities to improve results. Maximize marketing campaign and retention efforts by phone, mail, text/ email and other contact opportunities. Making 75-100+ outbound calls per day.
  • Meet monthly retention and production goals must be goal oriented, motivated and self-driven. Meet and exceed goals consistently by producing consistent proven results.

What is required?

Education:

  • High School Diploma
  • Bachelor’s degree preferred

License/Certification:

  • Active Personal Lines license preferred

Experience:

  • 1-2 years of sales or service experience within an agency is required
  • Minimum of 1 year experience in an inbound/outbound call center

Other skills and abilities:

  • Ability to pay attention to detail
  • Ability to work independently and as a member of a team
  • Ability to manage multiple projects and assignments simultaneously in a fast-paced environment
  • Excellent verbal and written communication
  • Service skills and strong sales ability
  • Disciplines follow-up and organizational skills
  • Software: MS Office, AMS, CRM experience is a plus

Required behaviors for all positions:

  • Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner
  • Conform with and abide by all Company codes, regulations, policies, values, work procedures and instructions
  • Regular attendance

What else do you need to know?

  • Competitive salary based on experience
  • Excellent benefits package: medical & dental (Basic plan FREE), vision insurance, life insurance, short term and long term disability insurance
  • Parental Leave Policy
  • 401K + Company Match
  • Paid Vacation + Sick days + Floating Holidays + Company determined Holidays

All offers are contingent upon a background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer

Company

Want to join the GAINSCO team?

GAINSCO’s fast growth as a company has reflected the outstanding success of our insurance products and our leadership in the marketplace translating into an exceptional opportunity for your career.

We offer a competitive salary and excellent benefits package. Our regional offices and employment opportunities are located in Dallas and Miami. Field and sales positions may also exist in other cities and states.

GAINSCO Auto Insurance® is a Dallas, Texas-based property and casualty insurance company concentrating on the non-standard personal auto insurance market, specializing in minimum-limits personal auto insurance. GAINSCO Auto Insurance is an expansionary company, selling its insurance policies in 17 states through independent agents as well as directly to customers via digital channels. Our insurance operations are conducted through MGA Insurance Company, Inc.  GAINSCO, Inc. was established in 1978 and has a regional office in Miami, Florida.  In December 2020, State Farm Mutual Automobile Insurance Company acquired GAINSCO, Inc. and its subsidiaries.

OUR MISSION

At GAINSCO, we seek to help those who need our assistance by providing essential automobile coverage protections, quality customer services, and exceptional claims responses that fulfill our promise to customers.

Company info
Website
Telephone
800-699-1561
Location
3333 Lee Parkway Suite 1200
Dallas
Texas
75219
US

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