Airport Field Operations Manager-PHL
- Employer
- Allstate Insurance Company
- Location
- Philadelphia, Pennsylvania
- Salary
- Not Specified
- Closing date
- Sep 28, 2019
View more
- Category
- Operations, Executive / Management
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Drift is a new car sharing platform focused on improving mobility and reducing the cost of car ownership. We give car owners a way to earn extra income from their idle cars and connect drivers with a convenient, affordable way to drive a car when they want.
Job Description
The Field Operations Manager will be the face to the customer and will oversee operational processes and provide vision and direction to meet strategic goals and exceed customer and provider expectations. As a member of the Car Sharing Operations leadership team this position will typically have 3 to 5 direct reports and is accountable for the results of his/her individual performance and the performance of their team.
Job Responsibilities
- Develop and manage a team of onsite specialists, guiding and supporting their efforts to design, implement, execute, and improve service request and fulfillment processes
- Inform development and evolution of process capabilities and enabling technologies
- Inform objectives for operational processes including customer support, dispatch, case management, issue resolution, and provider support
- Develop and manage solutions to achieve process objectives and performance targets (timeliness, quality, customer satisfaction, etc.)
- Participate in the operations management team, regularly sharing observations and ideas and contributing to the evolution of business strategy and practices
- Promote a culture of high performance, collaboration, learning, and skillful innovation and evolution
- Support team planning, budget, and expenses
- Ensure team members receive timely and appropriate training and development
- Establish and monitor team and individual performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments
Job Qualifications
- Bachelor’s degree or comparable experience base
- Experience in a customer facing role
- Experience managing a team
- Demonstrated ability to develop and lead new operational processes
- Strong communication skills
- Ability to represent Car Sharing in a variety of internal and external forums
- Process-oriented and able to lead process improvement projects
- Valid driver's license with satisfactory driving record within company-required standards
Drift - FOM
Company
- Website
- https://www.allstate.com/
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