Advance your Claims career at Liberty Mutual Insurance- A Fortune 100 Company!

Are you an experienced Service Manager ready to make an immediate impact? We are in search of a Division Service Manager! This person will be in charge of the overall service management responsibility for a book of business within Specialty, and be responsible for recruiting, training and development of Client Service Managers and Client Service Coordinators. Establishes overall objectives of the service team in line with the business objectives. Coordinates distribution and service related issues with internal departments. Responsible for handling external relationship issues (agents/brokers, customers, industry associations, etc.).

Responsibilities:

• Coordinates delivery of the full scope of Account Management Services to customers and/or ex customers, agent/broker partners through staff Client Service Managers. Establishes overall objectives of the team that support Specialty goals and business plan.




• Responsible for the recruitment, hiring, training and development of Client Service Managers. Establishes objectives, assigns accounts and monitors workload. Completes performance appraisals and provides coaching and career mentorship to staff.




• Responsible for establishing and maintaining relationships with key customer contacts and agents/brokers, assisting Distribution and Underwriting with key prospects, stewardship and renewal presentations. Maintains overall responsibility for resolution of service issues.




• Manages appropriate delivery of service by segment to ensure account level profitability and retention programs to include all stewardship components.




• Works in conjunction with Customer Experience to evaluate workflow processes to determine effectiveness and compliance. Identifies methods to reduce costs and/or improve customer service and also participates in the development of new programs and organizational change.




• Assists Specialty Service Manager and Customer Experience with budgeting and expense control issues. Participates in annual planning process and has administrative responsibility to oversee fixed assets for the service area.

EOE:

Liberty Mutual is an equal opportunity employer. We embrace an environment that is free from all discrimination in the workplace, in its business, or by its vendors. Liberty Mutual values diversity and the differences and similarities of our employees. We foster a diverse and inclusive work environment that leads to better ideas, stronger teams and more innovative products and services for our customers.

Qualifications:

• Bachelors Degree plus at least 10 years of business experience (50% of which in a management capacity).

• Effective marketing, leadership, interpersonal and analytical skills.

• Must have proven ability to express ideas clearly and concisely (both oral and in written form).

• Advanced knowledge of commercial claims, risk management, and applicable state regulations, basic knowledge of underwriting, plan construction, pricing, service contracts, and funding/financial security agreements is also a must.

• A masters' degree, ARM designation or CPCU is strongly recommended

We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.