Summary:

Join a dynamic property and marine claims leadership team and contribute to our culture of continuous improvement as we look to ensure that we are fit to grow with the businesses that we support.

Lead a department responsible for claims handling activities related to the shared and layered property books of business for the National Insurance and Ironshore – North American Specialty profit centers at Liberty Mutual. This position will report to the head of U.S. Property & Marine Claims within the Global Risk Solutions business unit at Liberty Mutual.

Achieve superior claims outcomes through effective workforce/talent management, claims quality and service delivery, and the use of technology and data analytics.

Participate in short-, medium-, and long-term strategic business planning, as well as special projects and annual budget planning.

Responsibilities/Leadership:

• Establish a clear operational vision aligned with company values and customer expectations.
• Set challenging yet achievable departmental objectives. Clearly communicate objectives and performance expectations, monitor results and intervene, if/when necessary.
• Create direction and communicate a business case for change by focusing on and addressing key priorities.
• Consistently serves as a role model across a spectrum of leadership qualities and objectives which include:
  

Agile and adaptable,

Delivers outcomes,

Builds strong partnerships,

Strives for excellence, and acts as team player.

• Manage day to day department operations to ensure that adequate resources and technical skills exist to investigate and adjudicate claims in accordance with company claim quality and service expectations.
• Participate in short-, medium-, and long-term strategic business planning for claims operations; prepares, recommends and manages to the department’s annual budget to ensure appropriate resource allocation and expense levels.
• Actively develop and engage claims employees to ensure optimal work environment. Focus staff on continuous improvement, looking for ways to build capabilities and drive organizational efficiency and effectiveness.
• Prepare and distribute management reports analyzing and documenting department operations and performance; identifies, analyzes, and reports on claims trends in the property insurance claims industry and within the profit centers that the department supports.
• Review and approve claims, within assigned authority limits, appropriately refers expenses and settlements that exceed authority limits for approval.
• Monitor and evaluate the claims reserve practices within the department and ensure that actual reserves are accurate and established promptly.
• Maintain awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation. Ensure compliance with statutes and regulations.

Qualifications:

• Competencies typically acquired through a Bachelor`s degree or equivalence and 7+ years of progressively more responsible related work experience, some of which in a management capacity.

• Advanced knowledge of commercial property insurance, claims investigation, coverage evaluation, loss assessment (both physical damage and financial loss), reserving, insurance legal & regulatory environment, claims processes, applications/systems and procedures, and finance.

• Negotiation and conflict resolution skills.

• Demonstrated ability to: o Build and maintain strong partnerships,

• Think analytically and critically,

• Identify and prioritize high impact opportunities,

• Set direction and create alignment, and

• Lead, inspire, and motivate a team to achieve operational and business objectives by creating an inclusive and innovative culture where each individual feels valued and thrives.

• Other desired skills include: planning/organizing work, communication (verbal, written, presentation, etc.), financial and technological acumen, and agility.

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Liberty Mutual is an equal opportunity employer. We embrace an environment that is free from all discrimination in the workplace, in its business, or by its vendors. Liberty Mutual values diversity and the differences and similarities of our employees. We foster a diverse and inclusive work environment that leads to better ideas, stronger teams and more innovative products and services for our customers. Learn more