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Customer Service Representative - Emergency Roadside

Employer
AAA Automobile Club of Southern California
Location
San Diego, California
Salary
Not Specified
Closing date
Sep 20, 2019

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Category
Operations
Job Type
Not Specified
Career Level
Not Specified
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Job Details

Work from Home Customer Service Representative

*         Full Time - 40 hours/week.

*         Flexible Shifts - Swing hours / Block schedules.

*         $15.05/hour with monthly incentive pay.

*         We provide the computer, headset and necessary equipment. 

*         Monthly reimbursement for internet usage.

*         Career advancement opportunities.

*         Exceptional benefits: Medical, Dental, Vision, 401K retirement savings and so much more!

Are you ready to provide exceptional emergency roadside assistance to AAA members from the comfort of your home?

 

We are looking for Customer Service Representatives to process requests for roadside assistance in our fast-paced member focused environment. Representatives demonstrate concern for member safety, effectively diffuse high tension situations and keep members informed of the status and progress of their request. You will have approximately 6 weeks of paid training at our AAA branch located at 2440 Hotel Circle North in San Diego to prepare you to provide legendary service to our members. 

For more than 100 years we have been a brand synonymous with quality and trust. Providing over 16 million members, across 21 states, with roadside assistance, travel insurance, financial and automotive related services. 


Qualifications

Qualified candidates possess a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment.  Requires prior customer service experience. As well as, High School diploma, GED or equivalent along with the successful completion of background and drug screening.

 

'Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.'

 

 

AAA is an Equal Opportunity Employer


To apply for this position please CLICK HERE

Company

AAA- updatedFor more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It’s our mission to provide our growing membership with the legendary service we’re famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry.

The American Automobile Association (AAA) represents a federation of motor clubs throughout the U.S. providing services to over 50 million AAA members. With over 17 million members, our club is the largest in the AAA federation and we operate in 21 states within nine geographic regions in North America.

Our club is located in the following regions:

  • Southern California Region
  • Hawai`i Region
  • Texas Region
  • New Mexico Region
  • Alabama Region
  • Missouri Region - Missouri, Arkansas, Mississippi, Louisiana, and sections of Kansas, Illinois, and Indiana.
  • East Central Region - Sections of Pennsylvania, Ohio, Kentucky, West Virginia, and New York.
  • Northern New England Region  - Maine, New Hampshire, and Vermont.
  • Tidewater Virginia Region - Southeastern Virginia.

Our branch network and call centers provide localized service in neighborhoods across the country; as a result, we offer a multitude of job locations that are close to many employees’ homes. As a strong and growing organization, we are always looking for professionals who are committed to providing legendary service to our members. Because of the broad nature of the services we provide, employees have opportunities to grow in their careers in a multitude of areas, including::

  • Personal insurance lines including auto, home, and life
  • Legendary 24-hour Roadside Assistance
  • A full-service travel agency, complete with exclusive AAA Member Vacations with discounts on tour and cruise vacations, as well as auto-travel planning
  • Financial products and services
  • AAA Discounts & Rewards programs
  • Automotive products, including car buying, AAA Approved Auto Repair, and Teen Driving School
  • Highway and transportation programs
  • Legislative advocacy
  • Digital products (website, social media, and mobile apps)

Our mission is creating members for life by exceeding our members’ expectations through valuable products and legendary service. We are united by this common mission of helping our members.

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