Encompass Field Property Adjuster
- Employer
- Allstate Insurance Company
- Location
- Atlanta, Georgia
- Salary
- Not Specified
- Closing date
- Sep 16, 2019
View more
- Category
- Claims
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Encompass has an exceptional career opportunity for a Field Property Adjuster in the greater Atlanta, GA area!
The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Encompass claims are made under specialized, multi-line (e.g., auto, property, casualty) Encompass brand policies involving innovative and/or comprehensive coverage options through an exclusive group of independent agents. Under limited supervision, this job is responsible for investigating, negotiating and settling complex property damage and liability insurance claims in which our Encompass customers are involved. This individual travels to the loss site to conduct a thorough analysis. This individual reviews the insurance policy, evaluates damages, determines loss coverage, and authorizes payments and is handling complex claims that require strong technical estimating skills. This individual is responsible for delivering compassionate service that is fast, fair, and easy, to ensure customer retention and maintaining superior customer satisfaction during the entire claim process to ensure customer retention. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.
Key Responsibilities
Customer Service
- Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
- Researches and responds to complex customer communications, concerns, conflicts or issues
- Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans
File Documentation and Reporting
- Summarizes documents and enters into claim system notes
- Documents a claim file with notes, evaluations and decision making process
- Handles first notice of loss of water damage claims
Key Responsibilities (Cont'd)
Coverage, Liability and Evaluation
- Investigates, reviews, determines and verifies moderately complex coverage/policy information
- Provides coverage explanation to customer
- May assist in reviewing files and making recommendations to refer files to Home Office for escalation
Damage Estimating
- Completes and reviews contents inventory, contents pricing, and mitigation bills
- Notifies insured of exposure over the policy limit
- Prepares damage estimate for moderately complex claims
- Handles ALE (additional living expense) claims
- Handles claims involving sink holes, extra-contractual liability, or claims that include Public Adjuster involvement
- Inspects and estimates water damage, hail damage, or smoke and fire damage in a dwelling
- Adheres to applicable compliance standards
Key Responsibilities (Cont'd)
Negotiation and Settlement Guidance
- Negotiates and settles claims in accordance with business unit best practices
Other Projects and Responsibilities
- May participate in one or more complex special assignments
- May serve as a committee team lead for medium-sized projects or as a committee team member on large projects
- Conducts subrogation investigations
- May serve as a team lead
- May assist in researching or responding to or resolving complex compliance issues
- Coordinates with multiple AORs
Job Qualifications
- Bachelors degree in related field preferred or equivalent experience
- Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
- Applies broad knowledge of insurance policy, coverage, and regulation
- Applies broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
- Applies broad industry knowledge to discipline practices, including best practices, to support the business unit
- Applies broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
- Applies broad knowledge of problem solving and preparation of reports for analysis
- Applies broad ability to leverage learned technical skills in support of team objectives
- Applies broad negotiation and/or arbitration skills
- Applies broad conflict management and problem resolution skills in managing internal and external customer relationships
- Applies broad problem solving skills to continuously improve business outcomes
Job Qualifications (Cont'd)
- Applies broad knowledge of training facilitation and coaching skills
- Ability to investigate, evaluate, negotiate and settle complex claims
- Provides broad individual decision making within authority limits
- Has and maintains all appropriate licenses and registrations for the role per state requirements
- Regular, predictable attendance is an essential function of this job.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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Company
- Website
- https://www.allstate.com/
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