Develops and recommends policies and procedures that govern the credit and collection activities of the organization. Manages the investigation of credit risks involving customers and suppliers and the collection of amounts due to the organization for services rendered.

• Manages, coaches and grows a team of billers and collectors.
• Continually evaluates, develops and updates billing and collection strategies to decrease DSO and increase cash flow.
• Achieves budgetary goals for managing bad debt and unbilled receivable levels as well as benchmarks for those values across the entire business unit.
• Aligns procedures to optimize cash flow and overall speed of cash application and minimize unapplied cash balances.
• Resolves escalated customer complaints and queries related to past due accounts, credit hold decisions and billing disputes.
• Monitors Crawford and Company’s credit risk.
• Meets with management to inform them of potential high credit risk clients and establish follow up procedures to secure the collection of debt.
• Directs and coordinates activities to implement policies, procedures, and practices concerning granting or extending lines of credit.
• Prepares financial and regulatory reports required by law, regulations, and board of directors.
• Analyzes and classifies risks as to frequency and financial impact of risk on company.
• Selects appropriate technique to minimize loss, such as avoidance and loss prevention and reduction.
• Prepares operational and risk reports for management analysis.
• Evaluates effectiveness of current collection policies and procedures.
• Evaluates data pertaining to costs to plan budget.
• Reviews collection reports to ascertain status of collections and balances outstanding.
• Establishes credit limitations on customer account.
• Submits delinquent accounts to attorney or outside agency for collection.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

• Bachelors degree in Accounting or Business Administration
• A minimum of three (3) years of credit and collections management experience
• May require occasional overnight travel
• Using logic and analysis to identify the strengths and weaknesses of different approaches.
• Weighing the relative costs and benefits of a potential action.
• Knowing how to find information and identifying essential information.
• Determining how money will be spent to get the work done, and accounting for these expenditures .
• Good personal computer skills including a solid understanding of Microsoft Office.
• Understanding written sentences and paragraphs in work related documents.
• Adjusting actions in relation to others' actions.
• Communicating effectively with others in writing as indicated by the needs of the audience.
• Talking to others to effectively convey information.
• Looking at many indicators of system performance, taking into account their accuracy.
• Identifying the nature of problems.
• Motivating, developing, and directing people as they work, identifying the best people for the job.

People taking care of people. It’s that simple. At Crawford & Company, we treat our clients’ policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

• Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
• Are Empowered to advance the company mission and take ownership of our individual career progression.
• Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
• Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
• Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
• Give Recognition, participating in an environment where people are rewarded for jobs well done.
• Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

In addition to a competitive salary, Crawford offers you:

• Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
• On-going training opportunities through every stage of your career
• Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.