Advance your career at Liberty Mutual Insurance- A Fortune 100 Company!

Job Summary

The insurance industry is being transformed: self-driving cars, the Internet of Things, the Sharing Economy, and an ever-changing set of start-up competitors are all major contributors to the disruption of current business models. In response, Liberty Mutual has established Solaria Labs, an innovation center dedicated to testing new ideas, turning those ideas into products, and launching new companies. Liberty Mutual’ s innovation efforts are gathering quite the buzz in Boston, having been named one of BostInno’s 50 on Fire and having been featured in the Boston Globe and TechCrunch.

We are looking for innovators who are passionate about making an impact, are entrepreneurial, and are willing to test and learn. Does building new businesses and a new future for a Fortune 100 company like Liberty Mutual excite you? If so, join us!

About the role:

As Manager, Consumer Insights you will lead qualitative and quantitative research efforts to support the Solaria Labs product innovation initiatives. Ideal candidates will have hands-on experience with a wide range of qual and quant research methodologies and be comfortable creating custom research approaches to answer difficult questions. They will also have a passion for thinking creatively and partnering with the Solaria Labs team to bring new products to market. You will work in a fast paced environment to help understand emerging consumer trends, identify unmet consumer needs, evaluate new product concepts and test in-market product launches and marketing. Your role will be to both conduct research and serve as a research SME in guiding a team of innovators to conduct their own research. You will utilize research platforms and tools to provide customer sample files, extract and analyze data, interpret results, and present findings.

Job Responsibilities

• Manage agile market research projects, within timeline and budgets, including working closely with stakeholders in Solaria Labs to review all operational components of projects.

• Identify optimal research methodology for each project. Typical research methodologies include MaxDiff, Conjoint, User Experience Testing, Focus Groups, Online Focus Groups, Simulation and A/B testing.

• Moderates qualitative research including focus groups, IDIs, ideation sessions, and online focus groups.

• Performs quality checks at various stages of the research to ensure accuracy and perform data analysis

• Prepares reports and presentations in easy to understand formats for stakeholders

• Develop an understanding of our stakeholders’ business issues and the workstreams in which they operate

• Supports and guides other team members on conducting their own research initiatives

• Perform user experience testing to ensure optimal mobile and website customer experience and desired success business metrics.

Qualifications:

• Bachelor’s degree with 7 or more years of business experience applying market research to business planning

• Advanced business degree preferred.
• Knowledge of insurance a plus.
• Knowledge of primary, secondary, and database analysis research methodologies.
• Knowledge of Qualtrics, SPSS, Validately, Userzoom or SAS statistical program.
• Strong quantitative analysis, problem solving, and project management skills
• Experience leading qualitative research sessions
• Possess a willingness to develop self in both primary and secondary research approaches.
• Strong attention to detail and strong written communication skills.
• Ability to use research as a tool in decision making

  
  

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.