Develops business cases for proposed technology, staff, and structure changes, including cost estimates. Develops and leads redesign/reorganization initiatives. Drives business awareness of quality/process methodology.

• Responsible for optimizing business performance by enhancing the alignment between business processes and technology.
• Leads and directs the creation/execution of the tactical plan and ensures departmental goals are met in accordance with the overall strategic direction of the organization.
• Identifies best practices and solutions and applies these to meet efficiency and cost objectives measurements.
• Develops operational budgets and goals for unit.
• Leads the design of overall process structure, including creating a process hierarchy that streamlines processes and drives efficiency.
• Establishes process-related policies, standards, governance and methodologies to enable the business to seamlessly adopt a process culture
• Analyzes and documents existing processes, formats and supporting systems and makes improvements as needed
• Continuously monitors of process performance (e.g. throughput time incidents) and reports performance to responsible management throughout the organization
• Acts as a champion and subject matter expert/consultant for central operations to strengthen and facilitate continuous improvement.
• Partners with operational teams on risks and mitigation strategies as well as the overall coordination of services/responsibilities that impact client deliverables.
• Participates in major projects such as conversions, consolidation, and major operating changes.
• Upholds the Crawford Code of Conduct.

• Bachelor’s degree required, preferably in Business Administration or an equivalent combination of education and experience.
• A minimum of ten years of experience in business analysis and/or process engineering experience. Experience developing and executing strategies across multi-disciplinary groups
• Prior experience managing central units in the financial services area (i.e. banking or insurance)
• Strategic end-to-end thinking; ability to understand the full flow of activities that impact the customer experience
• Demonstrated experience and ability to foster a collaborative, productive working environment. Strong teamwork skills and flexibility are a must.
• Excellent written and oral communication skills
• Ability to plan and think strategically
• Excellent analytical and problem solving skills
• Ability to standardize and streamline processes and create efficiencies
• Ability to accomplish goals through influence management and motivation; collaborate with various departments and company members.
• Ability to make sound business and management decisions to achieve company's objectives.
• Ability to work independently and efficiently with minimal direction or oversight in a matrix, highly cross-functional, collaborative, and disbursed organization

People taking care of people. It’s that simple. At Crawford & Company, we treat our clients’ policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

• Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
• Are Empowered to advance the company mission and take ownership of our individual career progression.
• Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
• Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
• Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
• Give Recognition, participating in an environment where people are rewarded for jobs well done.
• Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

In addition to a competitive salary, Crawford offers you:

• Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
• On-going training opportunities through every stage of your career
• Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.