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Field Auto Services Manager

Employer
AAA Automobile Club of Southern California
Location
Long Beach, California
Salary
Not Specified
Closing date
Oct 1, 2019

View more

Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Job Details

Teamwork.  Integrity.  Dedication.

Together, we make a difference.

 

If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place.  AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 14,000 employees in 21 states, we provide legendary service to 16 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.  You will find that being part of a very successful team is extremely rewarding.

 

Looking to join an organization that shares the same values as you?

Respect. Teamwork. Relevance. Character. Commitment.

  Description:

AAA is seeking a career-minded individual for our Field Auto Services Manager position in Long Beach, CA.

 

As a Field Auto Services Manager, you will secure, maintain, and manage the business relationship with a large network of roadside assistance providers - Emergency Roadside Services (ERS) and support approved auto repair facilities (AAR) that provide members with the highest level of automotive service in the industry.

 

Responsibilities include recruitment, oversight of network performance to Club standards, expert business consultation services, taking appropriate contract action for breach, and assuring timely and effective resolution of member complaints. Position ensures achievement of organization objective and strategies and that AAA Quality Standards are met and exceeded.

  In addition, a manager oversees the following:
  • Administration of ERS service provider compensation, incentive plans, and AAR fee structure.

  • Implements and manages new or evolving programs and strategic business plans.

  • Assist in development of and communication of value- added business propositions and programs for network providers to strengthen the business relationship, improve member services, and reduce organizational expense.


Qualifications

 

Experience in the following provides success:    
  • Managing large external vendor relationships, including management of work team desired.
  • Demonstrated knowledge of the towing, repair industry, and mechanical aptitude preferred.
  • Prior experience in the preparation and analysis of financial reports, development of cost-benefit models and understanding financial spreadsheets and profit and loss statement required.
  • Bachelor's Degree preferred, management, organization and time management skills.  
  • Successful completion of Auto Club pre-employment assessments, background and drug screenings.
  Training:

Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.

  Benefits:
  • Health Coverage for Medical, Dental, Vision

  • Paid time off including Vacation, Illness and Holidays

  • Life Insurance

  • Disability Coverage

  • Pension
  • 401k Savings Plan

  • Employee Discounts

 

'Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.'  

AAA is an Equal Opportunity Employer.

 

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles's Fair Chance Initiative for Hiring Ordinance.'    

 


To apply for this position please CLICK HERE

Company

AAA- updatedFor more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It’s our mission to provide our growing membership with the legendary service we’re famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry.

The American Automobile Association (AAA) represents a federation of motor clubs throughout the U.S. providing services to over 50 million AAA members. With over 17 million members, our club is the largest in the AAA federation and we operate in 21 states within nine geographic regions in North America.

Our club is located in the following regions:

  • Southern California Region
  • Hawai`i Region
  • Texas Region
  • New Mexico Region
  • Alabama Region
  • Missouri Region - Missouri, Arkansas, Mississippi, Louisiana, and sections of Kansas, Illinois, and Indiana.
  • East Central Region - Sections of Pennsylvania, Ohio, Kentucky, West Virginia, and New York.
  • Northern New England Region  - Maine, New Hampshire, and Vermont.
  • Tidewater Virginia Region - Southeastern Virginia.

Our branch network and call centers provide localized service in neighborhoods across the country; as a result, we offer a multitude of job locations that are close to many employees’ homes. As a strong and growing organization, we are always looking for professionals who are committed to providing legendary service to our members. Because of the broad nature of the services we provide, employees have opportunities to grow in their careers in a multitude of areas, including::

  • Personal insurance lines including auto, home, and life
  • Legendary 24-hour Roadside Assistance
  • A full-service travel agency, complete with exclusive AAA Member Vacations with discounts on tour and cruise vacations, as well as auto-travel planning
  • Financial products and services
  • AAA Discounts & Rewards programs
  • Automotive products, including car buying, AAA Approved Auto Repair, and Teen Driving School
  • Highway and transportation programs
  • Legislative advocacy
  • Digital products (website, social media, and mobile apps)

Our mission is creating members for life by exceeding our members’ expectations through valuable products and legendary service. We are united by this common mission of helping our members.

Company info
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