IAT Insurance Group has an immediate opening for multiple Senior Claims Quality Auditors that can be located at any of our IAT locations or can be remote for the ideal candidate.  This position is responsible for working collaboratively with business partners to ensure compliance with IAT Best Practices and continuously supporting the improvement of the technical quality of claims handling and measuring compliance through the completion of quality reviews.  Furthermore, this role works closely with claims management to analyze and communicate findings, recommend solutions and assist with training

Responsibilities:

• Conducts claim technical quality audits of property, transportation and casualty insurance claims.
• Performs a thorough analysis of quality audit results in order to report opportunity areas to management.
• Utilizes audit software to provide feedback and observations.
• Makes recommendations to improve quality, workflow processes, policies and procedures.
• Completes written, oral and PowerPoint presentations in order to share the QA results.
• Conducts collaborative training with the Line of Business on technical claims content.
• Assists in the enhancement of Best Practice Guidelines.
• Conducts secondary audits to ensure calibration within the claim teams and QA.
• Assist with special projects and focus audits as required.
• Stays current within respective fields of expertise.
• Perform other duties as necessary.

Qualifications:

• Bachelors’ degree in related field and 8+ years of experience in General Liability, Property, Transportation or Auto Claims handling (Multiline experience preferred) or equivalent.
• Equivalent is defined as 12 years of relevant experience as defined above.
• Multiple jurisdiction claims handling experience
• 3 years audit experience is a must.
• 3 years Claims supervisor or management experience preferred.
• Deep technical knowledge with one or more of the following lines
• Property (Personal and Commercial)
• Casualty, Auto (Physical Damage/Bodily Injury)
• Commercial Transportation

• Knowledge of the Insurance Industry and Claims Handling.
• Excellent interpersonal, written and verbal communication skills.
• Ability to collect, dissect and analyze complex data sets.
• Ability to excel independently and in a team.
• Excellent time management and organizational skills.
• Strong background in Audit and/or  Supervision preferred.
• Excellent critical thinking and problem solving skills.
• Excellent attention to detail and customer service skills.
• Ability to set priorities and multitask in a fast-paced environment.
• To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.  We participate in E-Verify.