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VP Global Operations Solutions & Delivery

Employer
Travelers Insurance
Location
Hartford, Connecticut
Salary
Not Specified
Closing date
Oct 15, 2019

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Job Details

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
This transformational role serves as the lead executive to drive domestic and offshore operational and support capabilities, across all Business segments such as policy issuance, post-acquisition service, billing, receivables, premium audit, etc. The role will oversee a budget of approximately $70M and 2,000 resources across multiple US and offshore locations and reports to the Senior Vice President of Operations. The role will drive short and long-term Operational Transformation strategies and critical day to day execution. The individual will develop and maintain partnerships with key stakeholders to ensure alignment to business objectives. The position is accountable to understand current capabilities, reimagine our offshore vendor strategies, drive significant operational benefit and further capitalize through scale and automation. Identifying and executing deliverables where technology and operations capabilities intersect will be essential to deliver business outcomes. This job is a Manager of managers: Senior level manager that is responsible for managing the objectives, performance, and compensation of lower levels of management. This job works under Broad Oversight: Receives guidance in terms of broad goals and overall objectives and establishes the methods to attain them. Generally the incumbent is in charge of an area of work and typically formulates policy for this area, but may have final authority for approving policy.

Primary Job Duties & Responsibilities
In this role you will: Engage as a strategic business partner and primary liaison with Operational colleagues, Enterprise stakeholders, Line of Business leaders, and Technology and Operational Effectiveness leaders. Maintain strong understanding of business strategies to deliver operational capabilities that drive effectiveness and efficiency. Lead organizational and process improvements to maximize efficiencies, results and outcomes. Successfully leverage data, management information and automation to realize strategic objectives. Collaborate with GSO to provide strategic oversight for offshore/vendor partners and redefine existing contracts to drive more contemporary and positive outcomes. Identify opportunities to improve business results, maximize financial benefit, increase organizational capacity, differentiate customer, agent and employee experience and drive change management disciplines. Seek out experiences that may change perspective or provide an opportunity to learn new things and encourage new ideas. Build high-performance teams and drive the overall talent strategy for Global Operations Solutions and Delivery. Create a vision for talent recruiting, development and performance while capitalizing upon an emerging and evolving workforce. Provide inspirational leadership to achieve talent development and engagement, business results and resource optimization. Work effectively with people who differ in race, gender, culture, age or background; leverages the unique talents of others to enhance organizational effectiveness and create a sustainable, inclusive environment. Perform other duties as assigned.

Minimum Qualifications
8 years operations experience 5 years experience leading leaders

Education, Work Experience & Knowledge
Bachelor's degree preferred 10 - 12 years of operations or technology experience Significant expertise with offshore operations and vendor engagement Property & Casualty knowledge and experience Process engineering background Experience leveraging technology, analytics and automation to drive significant business value at scale Experience in leading remote teams and managing work virtually

Job Specific & Technical Skills & Competencies
Preferred Job Specific Technical Skills and Competencies Transformational leadership capabilities, competencies and skills to include: Strategic visionary; future focused and capable of driving transformative, multi-year strategic planning and delivery Organizational navigation; ability to gain credibility, navigate and influence in a highly complex and collaborative culture Strong written/verbal communication skills to clearly explain concepts and influence leaders at multiple levels Enterprise mindset Exceptional operational execution capabilities Trans-disciplinary orientation Foster innovation and bold thinking

Environmental/Work Schedules/Other
Travel - Frequently

Physical Requirements
Operates standard office equipment - Frequently Sitting (Can stand at will) - Frequently Use of Keyboards, Sporadic 10-Key - Frequently

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.

Company

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WHO WE ARE

Imagine a Career With Purpose.

For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.


LIFE AT TRAVELERS

Imagine Playing a Role in Something Bigger.

A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


JOIN OUR TALENT COMMUNITY
As a part of our Talent Community, you will receive customized job alerts, be the first to know about opportunities to work at Travelers, and stay connected with our recruiters!

 

 

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