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Associate Customer Contact & Operations Specialist

Employer
Assurant
Location
Saint Petersburg, Florida
Salary
Not Specified
Closing date
Oct 13, 2019

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Category
Customer Service, Operations
Job Type
Not Specified
Career Level
Not Specified

Job Details

Position needed for handling primarily inbound calls and off-phone work items related to Vehicle protection Products such as, but not limited to, mechanical and electrical breakdown repair contracts (commonly referred to by dealerships as “extended warranties”), vehicle maintenance contracts, RV part extended service contracts.

Key Responsibilities:

  • The agent must learn to navigate multiple systems, learn to adhere to departmental scripts and processes, adhere to quality assurance metrics, average handle time (AHT) and call volume metrics, properly convey the contract details/language to the customer and relay claim details and determinations to customers.
  • The agent must also address inbound and outbound calls with customers and dealerships related to processing and delays.
  • The agent is also responsible for several off-phone items including, but not limited to, cancellation of contracts and transfers, working inbound and outbound emails and faxes, underwriting and inputting contracts, and working other duties as assigned.

Basic Qualifications:

  • High school diploma or GED
  • 1 year of experience in an office, call center, or customer contact environment

Other Requirements:

  • Excellent written and verbal skills to communicate with team members, management, customers, counselors, and other employees of organization
  • Strong customer service skills
  • Ability to work with frequent interruptions and under deadlines
  • Ability to work collaboratively with others to generate ideas or resolve problems
  • Ability to present a professional image
  • Ability to establish courses of action to ensure efficient completion of work
  • Ability to think creatively and make decisions based on this data, and to effectively communicate the related requires actions to a broad audience
  • Efficient with Microsoft Office Suite (word, excel, outlook)
  • Ability to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team setting

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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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